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Pegasus SOP May2026

A Guide to the Care At Pegasus School for Parents/Carers and Professionals

STATEMENT OF PURPOSE		1
CONTENTS		2
WELCOME TO PEGASUS SCHOOL CHILDREN'S HOME		3
Chris Dean, Head of Care / Registered Manager		3
HOW WE CARE FOR YOUR CHILD		4
“Outstanding - friendly and knowledgeable staff who go above and beyond to care for the young people”		4
Parent 2025		4
MAINTAINING FAMILY RELATIONSHIPS		5
SUPPORTING YOUNG PEOPLE’S BEAVIOUR		6
Green		6
Amber		6
Red		6
CHILDREN’S RIGHTS		7
We promote the rights of young people to:		7
Our staff have a duty of care to ensure that:		7
YOUNG PEOPLE’S EDUCATION		8
Our curriculum facilitates our school aims to:		8
Embedded into the curriculum are our school values:		8
Be Safe		8
Be Happy		8
Be A Good Friend		8
Be Yourself		8
THE CURRICULUM		10
YOUNG PEOPLE’S HEALTH		11
Outstanding Ofsted Care Inspection 2025		11
MEET THE TEAM		12
Chris Dean, Head of Care/Registered Manager		12
Mitchell Hubbard, Head Teacher		12
Kelly Gleeson, Assistant Head of Care		13
Alison Phipps, Speech & Language Therapist		13
Wilbur Serra, Residential Occupational Therapist		14
Jeanette Pollard, Night Supervising Coordinator		14
HOW WE STAFF THE HOME		15
ADMISSIONS		16
SAFEGUARDING & BULLYING		17
Pegasus promotes a safeguarding environment throughout its service. All staff working at Pegasus receive safeguarding training as part of their induction and regular refreshers.		17
There is team of Designated Safeguarding Leads. The team is made up of:		17
Chris Dean, Head of Care		17
Mitchell Hubbard, Head Teacher		17
Megan Weston, House Manager		17
Brandon Goodall, House Manager		17
Natasha Ghaffar, House Manager		17
Any concerns regarding a young person, staff member or anyone who has contact with the young person is recorded on our Child Protection Online Management System (CPOMS). These are immediately alerted to the Designated Safeguarding Leads who will put the necessary actions in place. An On Call system is in place to ensure immediate attention is given.		17
Every recording on Child Protection Online Management System (CPOMS) is allocated a category related to the incident, regardless of the category every safeguarding incident is dealt with the same seriousness and urgency. At all times the team around the Child and relevant professionals are involved to ensure the best outcome is achieved for the young person.		17
Pegasus School is committed to providing a safe, nurturing, and respectful environment for all young people. Intentional bullying is not a common occurrence within the school; however, any behaviour that may negatively impact another young person is taken seriously and addressed promptly. Concerns are reported immediately and managed through a coordinated response from the team around the child. The school works proactively to reduce and prevent such behaviours while promoting positive, safe, and respectful relationships between young people and with others. This would be regularly analysed by the Safeguarding Team.		17
Trauma-Informed Approach		18
MISSING FROM CARE		19
POLICIES & ADDITIONAL INFORMATION		20
SENAD will follow its complaints procedure by appointing someone independent of the home to investigate. The final stage is for any unresolved complaint to go to a complaint panel.		21
We aim to provide a high standard of care and service but recognise that sometimes things do not go according to plan. In these cases we will try and put things right as quickly as we can. We have a policy which clearly sets out how to make a complaint and how it will be dealt with. Staff will advocate for young people and support them in making complaints when they feel their needs are not being met or they have any other concerns. We have similar policies and procedures for countering bullying. Young people who feel they are being bullied as well as the alleged perpetrators are sensitively supported and have access to discrete anti-bullying and self-advocacy programmes. The programmes are delivered by the most suitably skilled staff member.		21
SENAD offers staff training in anti-discriminatory practice as part of our mandatory training and embraces difference and diversity across all settings. We support our staff and the young people we care for to embrace the multicultural society in which we live. We treat all the children and young people with the same respect for their individuality regardless of their disability. In line with The Equality Act 2010 we take every reasonable step to ensure that young people are not disadvantaged or excluded from any activity. We continuously review our policy & practice to:		21
Improve the physical environment		21
Increase participation & inclusion in the wider community		21
Provide suitably adapted equipment & resources		21
Ensure all children are able to communicate effectively & function as independently possible		21
All polices are available on SENAD website or at request from Pegasus School.		21
QUALITY & COMPLIANCE MANAGER		22
Ofsted		22
CONTACT		23
POLICIES		24
Accessibility		24
Admissions		24
Child Protection & Safeguarding		24
Complaints		24
Equal Opportunities		24
Diversity		24
CONTACT		24

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