We will... Our Behaviours
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So that...
This means I...
am clear about what I need to do. act upon decisions made. provide clear information so that everyone knows what to expect. set realistic deadlines and achieve my outcomes.
we ful ll our commitments and deliver on our priorities.
do what we say.
help people and communities to nd their own solutions.
people and communities feel con dent and empowered to do things for themselves.
listen and understand my customer's needs. act with integrity. manage risks appropriately. support my customers by giving them clear and accurate information.
move with purpose and energy.
we develop new ways of working that are better, quicker and cheaper.
adapt quickly and positively to new demands. act promptly and deliver on time. empower colleagues to make decisions.
build and sustain new and existing working arrangements. have regular conversations and trust colleagues. provide constructive feedback, challenge and o er ideas. work collaboratively to make best use of resources and avoid duplication.
people and communities are at the heart of our service delivery.
build strong working relationships.
develop solutions not problems. anticipate challenges and suggest solutions. take ownership and responsibility for my work. support others to make improvements.
focus on solutions.
we achieve positive outcomes for our customers.
act as a role model for colleagues, customers and partners. take steps to look after my health and wellbeing. listen, re ect and act on feedback. take responsibility for my own development celebrate and showcase successes.
we have a skilled and motivated workforce to shape and deliver our services.
University of Surrey
19
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