Council of Hotel and Restaurant Trainers P.O. Box 2835 Westfield, NJ 07091 chart.org (800) 463-5918
Please send content to flipCHART Managing Editor | Lisa Marovec, lisa@chart.org Deadline is 1st of the month for the next month’s issue | Back issues: chart.org CHART at the Workforce Management in Fast Casual and QSR Summit Wow! Many CHART members are speaking at this event, including Felicia White, Kelly McCutcheon, Corban Nichols, Christina Briggs, Tiffany Perez, and partners Rachael Nemeth and Sheila Bennett. Due to this, the organizers are giving CHART members a DEEP discount off of the registration fee of $795. For us - $99 (a $696 savings)! Register with discount code CHARTVIP at: https://industrynow.io/wfm-member-registration/ (You will also need this password to access the site: quickserve ) If you have any issues, contact: marketing@industrynow.io.
Braxton Luzier is now Director, Crew Training at Live Nation Entertainment. Member News
How did you get into the hospitality industry? I was initially drawn to the hospitality industry for the flexible hours and scheduling. I was a college student and young mother that still needed to work, and the restaurant industry was flexible for me to do both. I fell in love with the hospitality industry because the service values and high expectations of leadership aligned with my servant attitude and values at home. I stayed with my first restaurant job for 25 years. I started off serving a five-table section to leading a region of seven locations in Southern and Northern California. What has been the most unexpected moment of your training career so far? There were so many unexpected moments in the industry, but the ones I remember the most were by my employees and managers. The advice I was asked for, or the transparency that a team member would share with me, always kept me on my toes. Any time a team member would say, “Can I talk to you?” I frequently found myself bracing with composure and a strong listening ear because I just never knew what they would say. I used to tell my children when they were in high school,” You can tell me anything, and I guarantee it will not surprise me,” and I was right! What is your “Golden Rule” of training? To keep the perspective of the learner, the teacher, and the guests when introducing training tools. I try to understand the view of each to ensure the training material speaks to each. Most recently, my golden rule of training is the development of all team members and for all levels of learning.
Myisha Smith Corporate Director of Training Pacifica Hotels
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