CASE STUDY
Customer stories Darlington Building Society retain personal touch in their underwriting with assisted decisioning
About Darlington Building Society is a spe- cialist lender who operate in both the standard and more specialist areas of the mortgage sector. They pride them- selves on taking a personal approach to their members, and being a building society allows them to turn their profits into cost savings for their customers, as well as support for the local community. Why LendingMetrics? Darlington had decided to utilise finan- cial services provider Iress’ software, and, in doing so, were introduced to the benefits of assisted underwriting
technology. LendingMetrics was rec- ommended by Iress, who commended how flexible the company’s solutions are and how they are able to cater to individual needs rather than being a static “out of the box” system. Darlington’s main motivation was to maintain their ability to review individual applications whilst removing the unnec- essarily manual parts of the process. LendingMetrics’ ADP allows for assist- ed decisioning, meaning that Darling- ton could continue to take a personal approach to their decision making. Dar- lington aim to listen to the story behind the application, ensuring they fully
understand the context and complexity of any situation before making a lending decision. ADP allows Darlington to con- centrate on making those assessments without losing their personal touch. The experience When establishing the relationship with LendingMetrics, the lender felt it was important that they fully understood their requirements and business model, and LendingMetrics’ dedicated Project Manager and team of Business Ana- lysts factored this in from the start
18 | Metrics Monthly
Q3 | 2021
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