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The project was structured around the client, with their goals at the forefront, and LendingMetrics’ personalised approach allowed them to be effective- ly delivered. The result Darlington values their underwriters’ knowledge of policies and, as a result, their first class decision making. By using ADP to assist this approach, Dar- lington could reduce the time to deci- sion without having to standardise their lending, providing their brokers with a more efficient route. This allows their underwriters to focus on the areas that need more consideration, without the need to use credit scoring. Another benefit is that brokers will receive imme- diate feedback, establishing better relationships and further speeding up processes. The building society is currently in the final UAT stage of the project, following an efficient implementation process, which has been the turning point for the provider as their team have started to really get to grips with the system and are beginning to reap the rewards.
Darlington’s full integration with ADP will soon be live and they are excited to see what the future holds when the system is rolled out completely. About the project, Chief Technology Officer Neil Williams said: 'working with Darlington has been enjoyable and has provided us with a great opportunity to really see how ADP can be effective- ly used for assisted - as well as auto- mated – decisioning, alongside manual underwriting. We’re looking forward to seeing the integration go live and for Darlington to fully utilise the benefits of our multi-award-winning solutions'.
Darren Ditchburn, Chief Customer Officer at Darlington Building Society, added: ‘when we first started to work with LendingMetrics we saw the poten- tial of assisted decision engines and the benefits they would bring our busi- ness. We pride ourselves on the level of service and personal approach we have on each case and, with the help of the LendingMetrics team, believe we have developed a solution that will allow us to focus on the details of the case and arrive at a decision quickly, in a way that maintains our quality of service’.
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