Outcomes Report 2018-2019
Table of Contents
Vision, Mission and Values ............................................................................... 5
Diversity Statement ..................................................................................... 5
Who We Are …............................................................................................ 6
Get Involved.............................................................................................. 7
Message from the Chair .................................................................................. 8
Message from the Executive Director ................................................................. 9
Volunteers and Staff .....................................................................................10
Thank You to Our Wonderful Volunteers and Staff! ............................................... 10
Staff Service ............................................................................................. 11
Turnover Data ........................................................................................... 11
Employee Recognition ................................................................................. 13
Staff Survey.............................................................................................. 14
Highlights ................................................................................................ 14
Committee Highlights ....................................................................................16
Health & Safety Committee ........................................................................... 16
Community Profile Committee ....................................................................... 17
Staff Training and Development Committee........................................................ 18
Social Wellness Committee............................................................................ 19
Performance Quality Improvement (PQI) Committee ............................................. 19
Client and Stakeholder Satisfaction.................................................................. 20
Programs and Services...................................................................................21
Counselling Services.................................................................................... 21
Family Counselling.................................................................................. 21
Suicide Prevention, Education And Counselling Program (SPEAC) ........................... 21
Sexual Abuse Counselling Centre (SAC).......................................................... 22
Special Services For Children And Families ......................................................... 23
Family Integration Services ........................................................................... 24
Family Support Outreach (FSO) ................................................................... 24
Support For Parents Of Young Children (SPYC) ................................................. 24
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