Outcomes Report (2018-2019)

Options offers more than 80 community services, programs and groups. This brochure highlights many of them. Please visit our website (www.options.bc.ca) or contact us at 604.596.4321 or 604.584.5811 for more information.


Vision, Mission and Values
5

Diversity Statement
5

Who We Are …
5

Get Involved
7

Message from the Chair
8

Message from the Executive Director
9

Volunteers and Staff
9

Staff Service
11

Turnover Data
12

Employee Service Recognition
13

Staff Survey
14

Committee Highlights
15

Health & Safety Committee
16

Community Profile Committee
17

Staff Training and Development Committee
18

Social Wellness Committee
19

Performance Quality Improvement (PQI) Committee
19

Client and Stakeholder Satisfaction
20

Programs and Services
21

Counselling Services
21

Family Counselling
21

Suicide Prevention Education and Counselling Program (SPEAC)
21

Sexual Abuse Counselling Centre (SAC)
22

Special Services for Children and Families
23

Family Integration Services
24

Family Support Outreach (FSO)
24

Support for Parents of Young Children (SPYC)
24

Family Strengthening and Development (FSD)
25

Quick Response Program (QRP)
25

Supervised Access Program (SAP)
26

Nobody's Perfect Parenting (NPP)
26

Employment Services
27

Whalley Employment Services Centre (WESC)
27

Early Years Services
27

Healthiest Babies Possible (HBP)
27

First Steps
29

Child Care Resource and Referral Program (CCRR)
29

Growing Together Daycare (GTD)
30

Young Families Subsidized Housing
31

Family Resource Programs (FRP)
31

Fraser Health Crisis Line
32

Multicultural Family Preservation Program (MFPP)
33

Immigrant Services
34

Immigrant Settlement Program (ISP)
34

Moving Ahead Program (MAP)
35

Newcomer Employment Support Program (NESP)
36

Stopping the Violence Services
38

Transition Houses
38

Threshold Multicultural Outreach
39

Domestic Violence Intervention Program (DVIP)
40

Children Youth for Domestic Peace (PEACE)
41

Mental Health and Supported Community Living Services
41

Clubhouses
41

Supported Community Living and Housing Programs
42

The Supported Independent Living Program
42

Community Living Support (CLS)
43

Congregate Housing
43

Surrey Bridging
43

Sandell House
43

Sutton Apartments
43

Youth Supported Independent Living (YSIL)
44

Transitional Living Program (TLP)
44

Homeless and Housing Services
44

Shelter Services
44

Transitional Housing Program (THP)
45

Homeless Outreach Program (HOP)
45

Housing First Partnering Strategy (HPS)
45

Homelessness Prevention Program (HPP) and Rent Supplement Program
46

Youth Services
46

Surrey Youth Independent Housing Program (SYIH)
46

Services to Access Resources and Recreation (STARR)
46

Achievements of Note:
48

Financial Report
51

Treasurer’s Report
51

Statement of Financial Position
52

Statement of Operations
53

Revenue
54

Expenses
55

Funders
56

www.options.bc.ca

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