Outcomes Report 2018-2019
Fraser Health Crisis Line
The 24-hour Crisis Line is designed to provide an immediate, appropriate response to individuals experiencing varying degrees of distress which includes provision of emotional support and information that will result in the desired outcome of the caller’s increased ability to cope. The service delivery model is based on 90% provision by trained and professionally supervised volunteers and the remaining 10% delivered by staff. All call-takers must successfully complete the volunteer training and
“I feel so much better than I did before this call and am so glad you have taken the time to actually listen to me. You totally get what I'm saying.”
demonstrate competency in communication, counselling, risk assessment, and referral-making skills. They must also have knowledge of mental health issues including suicide and addiction,
family and domestic violence, and other related areas. Every call-taker has at their immediate disposal a Quick Reference Guide that ensures calls are responded to in a consistent and appropriate manner.
“I would probably be dead if it wasn’t for the crisis line last year.”
115 volunteers
26,053 volunteer hours
46,874 calls received
Over 75% of callers indicate that their ability to cope has increased
Multicultural Family Preservation Program (MFPP)
The MFPP provides support to MCFD referred multicultural families to become fully functioning empowered caregivers. MFPP provides services of family preservation and reunification, general intervention, therapeutic intervention/treatment, monitoring and supervision of visitation. Families with linguistic and cultural preference of Arabic, Punjabi, Mandarin, Tagalog and Korean benefit from the program which combines clinical therapy with family counselling and outreach support.
# of Individuals Served
# of Individuals Served
Language
Language
Arabic Punjabi
8
Urdu
1 1 2 1 3
11
Cebuano Korean Spanish English
Hindi
1
Mandarin Cantonese
11
1 9
Tagalog
Total clients served
49
Options Community Services
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