Outcomes Report 2018-2019
Client and Stakeholder Satisfaction
Client Feedback (all programs)
2015/2016
2016/2017
2017/2018
2018/2019
96.9%
97.4%
98.2%
97.9%
Clients satisfied with OCS programs
97.2%
97.8%
98.8%
98.1%
Clients who felt welcomed and respected
91.1%
90.1%
98.1%
96.7%
Clients who felt their goals were met
Funder and Community/Partner /Stakeholder Feedback (all programs) Stakeholders satisfied with OCS programs and staff’s skills and service Stakeholders who felt the programs were welcoming and respectful Stakeholders who would recommend an OCS program/refer to it again
2015/2016
2016/2017
2017/2018
2018/2019
97.5%
98.1%
90.4%
97.6%
97.3%
97.2%
92.3%
96.6%
94.8%
96.0%
90.9%
95.2%
~results include “always” and “almost always” responses
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