Dellutri Law Group - June 2019

June 2019

1436 Royal Palm Square Blvd. Fort Myers, FL 33919 4851 Tamiami Trail North, Ste. 200 Naples, FL 34103 3841 Tamiami Trail Port Charlotte, FL 33952 4830 West Kennedy Blvd., Ste. 600 Tampa, FL 33609 37 North Orange Avenue, Ste. 500 Orlando, FL 32801






Attorneys for Personal Injury, Bankruptcy, Foreclosure Defense, and More!

Off the Television and Into the Courtroom

I absolutely love referrals. Each month we receive a number of referrals from doctors, lawyers, CPAs, and our past clients. I cannot tell you how good it makes me feel when a client tells us they were referred by a trusted referral partner. These new clients know what to expect and already know what we do, how we do it, and what they should expect from us. Sure, we go the extra mile for each and every client in every case we take, but shouldn’t that be the rule and not the exception? As I continue my journey as a lawyer, I discover more and more people who have developed a negative impression of all lawyers after hiring an attorney they saw advertise on television. I get the appeal. Snappy suits, catchy jingles, and maybe even an attractive spokesperson — it’s all part of the game to get you to call their offices. Here’s an idea for other lawyers: Create a customer experience so wonderful that your past clients will tell others, including their doctors, lawyers, CPAs, friends, and family members, to call you. By depicting themselves as larger than life — they are on TV after all — the average viewer often pictures these attorneys as being in a position of influence. This is all part of the misnomer of success in this industry. And, frankly, it’s leaving a lot of broken clients in its wake. Here at Dellutri Law, we will never hire songwriters to get our message across. We will never create an annoying jingle that irritates people. Instead, we measure success one client at a time by showcasing our talents. Attorneys shouldn’t be hired just because they are on television; that’s a recipe for disaster. The best attorney isn’t always going to be the one with the cleverest ad campaign or who advertises after your favorite soap opera. You’re only going to find the right attorney by sitting down and taking the time to determine what kind of relationship you want to develop. By finding common ground, talking, and listening to each other, you both ultimately decide what you want from your case; then, and only then, will you be able to move forward to the next step. The idea that a big advertising firm will be able to offer you that peace of mind is laughable. The way we see it, if we treat you right, you’ll keep us in mind down the road. If this is your only accident, even better. We intend to create a relationship and use it to better our clients’ lives

and get them back doing what they love most. That starts with finding a base level of trust and understanding to build on. Our referral partners know this, and that is exactly why they refer their friends and family members to our firm. The important thing to keep in mind when choosing a lawyer is there are different lawyers for different areas of law. If you want a jingle firm, there are a few out there. If you want a megafirm, go ahead and hire them. If you want to create a relationship with a law firm that is willing to go beyond your expectations, we are here for you. Here’s the unfortunate truth: Their promises to treat you like family often fall on deaf ears behind closed doors. They overpromise and underdeliver with wide-ranging blanket statements that seem good on paper but prove to be impractical in the real world. By the very nature of what we do, there should be no one-stop shop for every type of law. Instead, here at Dellutri Law we take the time to build relationships with our clients and stay true to our word, no matter the cost. We don’t make false promises, and we don’t ignore phone calls. When we say we treat you like family and offer specialized care, we mean it , and our testimonials verify it. We don’t take every case that comes in the door. We take cases where people need our help and cannot help themselves. When your attorney takes the time to get to know you, you gain peace of mind knowing just where they plan on taking your case. If you’re involved in an accident, wouldn’t you want to hear your attorney’s expectations explicitly stated upfront? That’s why we make time to treat your case as if it’s the biggest one we’ve ever had. That’s the difference between us and these jingle firms. At the end of the day, no matter how much manpower they have, the difference is in the nuance. We’d rather thoroughly meet your goals than acquire a dozen more clients by the time we get off the phone with you. We’re not very big fans of the bait-and-switch when it comes to client care. Call us crazy. Let’s face it, no one chooses to get hit by a drunk driver, but you do get to choose your attorney. If you or a loved one is injured by a drunk driver, you know whom to call.

–Carmen Dellutri

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