Maintenance and repairs
Maintenance information
Reactive Maintenance is day to day maintenance or repairs carried out in response to requests for such works to restore an amenity or component to its working condition. Planned Maintenance consists of maintenance work that is scheduled as building services or components wear out. This type of maintenance aims to preserve the fabric of the building to protect its value. Preventive Maintenance is work that is required to be carried out on an agreed cycle. Preventive maintenance is pre-planned and aims to prolong the life of the building or component and avoid costly breakdowns. When reporting a maintenance issue, it is important to provide as much information about the problem so that repairs can be arranged as e ciently as possible, particularly in circumstances where repairs are critical to the safety of residents, sta and visitors to the premises. Before reporting the maintenance issue, be ready with as much detail about the problem as possible. This will ensure the correct contractor is arranged and will minimise delays and disruptions to getting the job done. Please let us know whether the maintenance issue you are reporting a ects the direct care, health and wellbeing of the resident. For example, repairs to an air conditioner may fall into a non-urgent category, however the repair may be a higher priority for a resident who is unable to regulate their own body temperature. Requesting maintenance
NOTE
Be mindful of your own safety at all times and alert us if you become aware of any potential hazards.
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