Fault Categories
CATEGORY
Response time
Examples
EMERGENCY
Within 4 hours
Repairs to any items that pose an immediate risk to residents or sta safety. • External door failure • Report fire or fire damage • Fire Indicator Panels • Gas Leak – Unable to Isolate
1300 321 185
• Electrical Damager – Unable to Isolate • Major Water Leak – Unable to Isolate • Flood or Serious flood damage
• Sewer backflows • Broken Windows
Important Note: This type of repair is aimed at making a property “safe” only. Any further work will be completed as soon as possible.
URGENT
Within 24 hours
• Burst water service • Blocked or broken toilet system • Serious roof leak • Gas leak • Dangerous electrical fault • Flooding or serious flood damage • Serious storm or fire damage • Failure or break down of any essential service or appliance provide by your landlord for hot water, water, cooking, heating • Any fault or damage in the premises that makes the premises unsafe or insecure. • An appliance, fitting or fixture that is not working properly and can cause a substantial amount of water to be wasted. • Serious fault in a lift or staircase. • Broken or damaged access points, that is locks doors, windows etc. • Trip hazards
1300 321 185
• Faulty grab rails • Broken window
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