Job Description Post title:
Sales Manager
Location:
HQ Birmingham – Field based
Reports to: Director of Operations We’re all about retaining students each year and encouraging them to recommend us to their friends; nothing says ‘great job’ more to us than the word of our customers. The Sales Managers are responsible for ensuring we fill our properties all year round, with customers who want to stay year after year, and for supporting a team of enthusiastic, curious and dedicated team members, who are the heartbeat of our sales experience and customer service. To do this, we’ll need our Sales Manager to focus on ensuring our sales and property teams are executing a reliable and fool-proof sales process to further new acquisitions. Alongside, working with our Property/Operations Managers to develop exceptional “Leasing Legends” in each of our properties, in the city. KEY ACCOUNTABILITIES: BUSINESS DEVELOPMENT • Responsible for identifying revenue gaps/voids across our cities and implementing B2B sales strategies necessary for successful lease-up of our properties. • Ensure every call is answered, every enquiry responded to, every email handled, and every viewing undertaken; ensuring the wider team are clear on how we convert at each stage of the process. • Develop a solid understanding of the local University landscape in each city, including competitors and where our assets rank relative to the comp set. • Process and manage any and all booking administration efficiently and with care and attention to detail, in particular ensuring the data of our customers is always treated with the utmost respect. • Be expert in your knowledge of the leasing performance of the properties; attending the routine calls/meetings well prepared to discuss performance and opportunities. • Be agile and quick to respond to the shift in leasing performance, seeking support or approval as necessary for any changes to approach. • Encourage and reward the input and ideas of the property teams to enhance the leasing plan for your markets. • Ensure every member of the team, regardless of their discipline, understands how their role contributes to the leasing performance of our properties from a B2B prospective
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