News
The results are in! We’re delighted to see that 80% of our customers are satisfied or very satisfied with our service. It’s really important to us to hear how we’re doing, whether we’remeeting your expectations and to find out where we need to improve, so thanks for taking part! Here’s how you rated us.
Leafletdrop proves a success integrated digital and print marketing campaign targeting potential new
We’re pleased to say that over 4million items were processed throughWhistl Doordrop Media’s online leafleting tool, Leafletdrop during its first year. Leafletdrop was specially developed to give SMEs a quick, easy and economical way of organising their own local leaflet campaigns online. Since its launch in January 2018 the online marketing tool has attracted businesses from a wide variety of sectors, all seeking to drive sales and get their message into the homes and hands of new customers. There have been a number of success stories. Hoar Cross Hall in Staffordshire used Leafletdrop to generate 160 new memberships for their luxury spa. Digital agency WebBox introduced Leafletdrop to one of its clients who ran a successful
over 4million items through Leafletdrop – that’s 100% of last year’s total volume – so we’re looking forward to celebrating another successful year.” For more information
customers. Edinburgh Dog and Cat Home issued 100,000 leaflet drops for its 2018 Christmas appeal, generating thousands of pounds for the charity. Mark Davies, Managing Director of Whistl Doordrop Media said: “Leafletdrop is already helping businesses spread their message effortlessly and I’mdelighted that we have processed 4million items in our first year. We have proven that giving businesses control of localised leaflet
about Leafletdrop, email moreinfo@whistl.co.uk or visit www.idoordrop.com
Our Promise
79% were satisfied with the timing of collections
75% were satisfied with quality of customer services
campaigns, backed by the expertise of Whistl, brings benefits to their bottom line. “I’mpleased to see that take-up has continued into 2019. We’ve processed
69% of customers agreedwe provide a reliable, dependable, quality service
80% of our customers are satisfied or very satisfied
70% of customers agreed it’s easy to use and reach us when they need to
80% were satisfiedwith the quality ofmain account management
“Leafletdrop has saved us lots of time, money and effort. The tool is easy to use and we enjoy being able to have the control to decide the audience and where we drop to.” MembershipManager, Hoar Cross Hall
82% were satisfied with ease of use
“ We save time andmoney by creating our own campaigns online and leave everything else to the Leafletdrop team, meaning we havemore time to focus on our clients.” Digital Marketing Manager, WebBox
“I relied onWhistl to keepme updated on how the process was going. They kept everything on time and delivered over 100,000mailings for us.” Account Executive, Edinburgh Dog and Cat Home
61% of customers agreed we see things from their perspective and do the right thing for their business
81%
New Post at Parcelhub
69% were satisfied with our value for money
78% of customers agreed we are friendly and helpful and have a can-do attitude
were satisfied with sustained quality of service
We’re pleased to announce that in November 2018 we appointed James Hayes as the Director of Business Development at Parcelhub, our newly acquired ecommerce and fulfilment specialist. James brings extensive ecommerce expertise fromParcel Station, the delivery management company that he co-founded in2010, and fromhis role at leading parcel delivery company TNT. James said: “It’s a great time to join Parcelhub now that it’s part of Whistl. They are on an ambitious growth and development curve both
in the UK and internationally and I’mexcited to be able to help this succeed.” Nick Wells, CEO of Whistl added: “We’re delighted to bring James into the team as part of our ongoing investment in the Parcelhub business and are committed to expanding its service portfolio across the UK.”
“Ourmail gets deliveredon timewith minimal impact to internal stakeholders, feedback from ourmailing house suppliers is positive.”
“Our Account Director keeps us up to date with the changes in the market and Royal Mail initiatives.”
“ Willing to work alongside us to achieve a great level of service. More adaptable and commercial than other partners. All still at a great price.”
72% of customers agreed we are straightforward, open and honest Respondents as a % of those who scored from 8-10 on a 10 point scale from 1 (completely disagree) to 10 (completely agree).
For more information about Parcelhub email sales@parcelhub.co.uk or visit www.parcelhub.co.uk
DebMallen Homeserve PLC
Trevor James Tesco Stores Limited
SamVesey
Music Magpie
4 Whistl Magazine • Spring 2019
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Whistl Magazine • Spring 2019
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