Question
Response
Details
Were all plated items served with as little disruption to the guest as possible? Were all appropriate condiments/sauces offered and were they served in the appropriate containers (i.e. decanted from the bottle or miniatures)? Did the waiter offer an additional beverage within 2 minutes of drink being empty? Were dishes cleared within 5 minutes of guests finishing their meals or as required during the meal? Did the waiter automatically offer desserts, either verbally or by presenting the menu? Was dessert served within 10 minutes of order being taken? "Did the waiter automatically offer coffee/ tea and clarify the guest's coffee/tea preference (i.e. cappuccino, espresso etc.)?" Was the coffee/tea served within 5 minutes of order? Were milk/cream and a full sugar selection (i.e. white, brown and sweetener) offered with the coffee/tea? Did an employee visit the table to ascertain at any point if service was satisfactory? Was the bill clearly itemized and correct and was it promptly presented and collected? Did the employee offer a sincere farewell at the end of the conversation and show appreciation?
Yes
Ketchup and mustard was presented in small sealed glass jars
Yes
Offered refreshment of beverage after 4 minutes
No
Yes
Yes
N/A
Yes
Yes
Yes
Yes
Quality check was done for drinks and food
Yes
Yes
Yes
THE EMPLOYEE - BEHAVIORAL STANDARDS: Were employees well groomed and neatly presented in clean, well fitted uniforms and, if applicable, wearing name badges? Yes
18 Jul 2019 / Kristi Grotsch Score (42/48) 87.5%
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