DIRECTORS OF FUNCTIONAL SUPPORTING ROLES
Ask them the following three questions: 1. What are the L&D priorities / needs in your hotel in 2019?
Skill training for operational departments "1. Guest Service Excellence - Improving Consistency2. Colleague Empowerment 3. Grooming, Body Language & Presentation" Negotiation skills , Supervisory development Key team development and provide more access to Harvard Manage Mentor and cross exposure to the team to other department. Technical/Skills/Standards Trainings related with increasing service quality. We need to ensure the balance between our high rates and quality service we provide. Basic Finance knowledge for L4 upwards / system related training Guest recognition and engagement Managers' Financial knowledge Succession Planning Structural mandatory training program as per level "1) Process re-engineering2) Being a mind opener3) Enhancing productivity" Operational Trainings, Unified system of accounting On Track and Payroll training with the implementation of a new time and attendance system
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