Benefits Technology & Resources
Benefits debit card The benefits debit card is the fastest and most convenient way to pay for eligible expenses. Just one debit card is all you need for your benefits regardless of how many plans you have with us.
Benefits eligible expenses There are thousands of eligible procedures, items and expenses based on your plan. View our interactive list of eligible expenses a www.wexinc.com/insights/benefits-toolkit/eligible-expenses/
Knowledgebase Once you’re enrolled, check out the knowledgebase to quickly search for answers to your questions. The knowledgebase boasts millions of views of our microvideos, articles and step-by-step how-tos empowering you to get the most out of your benefits. Have a question? Visit any time of day or night by logging in to your online account on www.wexinc.com .
Benefits mobile app & participant portal Access your benefits 24/7 with the WEX mobile app. Our app is free, convenient and offers real-time access to all your benefits accounts. With our benefits mobile app you can:
• Get instant updates on the status of your claims. • File a claim and upload documentation in seconds using your phone’s camera. • Scan an item’s bar code to determine if it’s an IRS Code Section 213(d) eligible expense.
• Report a card as lost or stolen, which cancels the card and ships you a new one. • Log in through face recognition or fingerprint (depending on your phone). • Check your balance and view account activity. • Reset login credentials.
Don’t have a smartphone? Go to www.wexinc.com , hover over Solutions and select Participants/ Employees. This page provides login buttons for accessing your online account, along with helpful resources like a benefits knowledge base, a link to current eligible expenses, and chat.
Questions when enrolled: 1-866-451-3399 Questions before you enroll: 1-844-561-1337 Email a question: customerservice@wexhealth.com Submit a form: forms@wexhealth.com Live chat: go to www.wexinc.com , hover over Solutions and select Participants/Employees.
Have questions? Our Participant Services team is available Monday - Friday 6:00 a.m. to 9:00 p.m. Central time.
W003
Made with FlippingBook Online document