Excellence in Action
Infrastructure That Strengthens Communities Strategic capital investment goes beyond pipes and pumps — it’s about protecting public health, supporting economic growth, and building resilient systems for future generations. With more than $1.4 billion invested in 2025 and plans for $1.7 billion in 2026, we are maintaining operational excellence today while investing in long-term resilience. Excellence isn’t a checklist — it’s how we work. Every day, our people make decisions that strengthen systems, protect communities, and deliver reliable service at scale. In 2025, we launched the Office of Continuous Improvement — our enterprise-wide framework that empowers employees at every level to identify improvements and drive consistent performance. This disciplined approach delivered measurable results: nearly 300 employees completed in-person training with a 4.4 out of 5-star rating, and our first initiative identified up to $3.5 million in cost-saving opportunities within the first six months.
Major 2025 projects included: North Carolina: PFAS Treatment at
Aqua New Jersey gets the lead out
Scale — Deployed over 50 treatment facilities across community well-based systems, delivering comprehensive water quality protection for thousands of families while meeting new EPA standards. New Jersey: Getting the Lead Out — Accelerated lead service line replacements in Phillipsburg and Blackwood, investing $35 million since 2022 to replace more than 2,100 lines at no cost to customers — exceeding state compliance
timelines while protecting public health. Pennsylvania: Natural Gas Pipeline
Modernization — Replaced 307 miles of aged pipelines to improve safety and reduce methane emissions, supporting reliable energy delivery while advancing environmental responsibility.
6 | ESSENTIAL UTILITIES
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