Excellence Through Innovation
Our commitment to operational excellence extends to how we leverage technology. Smart meters, advanced monitoring systems, and AI-powered tools enable our teams to serve customers more safely, efficiently, and proactively.
100,000 NATURAL GAS SMART METERS INSTALLED
Our gas segment reached a major milestone in 2025, installing its 100,000 th Intelis smart meter. These advanced meters give customers real-time usage data and early leak detection, protecting homes and reducing environmental impact through rapid response to system abnormalities.
“ The enhanced capabilities of the Intelis meters allow us to improve customer service and safety. These meters provide advanced sensing and automatic valve closure in the event of high pressure, high flow, or high temperature — adding an extra layer of protection for our customers.”
— Ron King, Vice President of Gas Operations, Peoples Natural Gas
ADVANCED SCADA SYSTEMS Our expanded SCADA systems provide operators with 24/7 real-time monitoring of water quality and system performance. Predictive analytics enable our teams to prevent issues before they impact service — supporting proactive maintenance, rapid emergency response, and consistent reliability.
AI-ENHANCED REGULATORY PROCESS Artificial intelligence is streamlining rate case preparation, automating data-intensive analysis and allowing regulatory teams to focus on strategic work that directly improves customer service and operational performance.
2025 ANNUAL REPORT | 7
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