Protecting What Matters Most
Water Quality Excellence Our water operations consistently outperform national benchmarks for water quality compliance — a track record built on decades of operational discipline and proactive monitoring. Our commitment to water quality is supported by our state-of-the-art Environmental Laboratory in Bryn Mawr, Pennsylvania — one of the few utility- operated, certified, and accredited labs in the state. The facility operates 24/7, conducting over 90,000 tests annually across more than 240 water quality parameters. With advanced capabilities to detect contaminants in the parts per trillion range, our team of chemists and microbiologists ensures water quality meets and often exceeds state and federal regulations, protecting public health for millions of people.
Safety First, Always Safety isn’t a program — it’s a value embedded in every operation. Our teams work in complex environments where disciplined execution protects lives. From safety protocols that prevent incidents to water quality monitoring that exceeds regulatory standards, our commitment to protection drives measurable performance across every service territory. At Essential, protecting employees, customers, and communities is how we operate every day.
SAFETY PERFORMANCE
COMPLIANCE
15% Reduction in safety incidents year over year
99.91% Water compliance
12.8% Reduction in responsible vehicle accidents year over year
97.07% Wastewater compliance
8 | ESSENTIAL UTILITIES
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