RENDALL RITTNER &
Development Consultancy Services
KEY SERVICES WE OFFER INCLUDE:
Expert, tailored development consultancy From concept design to ongoing management, the goal of our bespoke estate management consultancy services is to optimise every stage of your development, adding value, improving liveability and your customer journey. With over 30 years’ experience of hands- on property management, we are at the forefront of the market. We are dedicated to providing tailored consultancy advice and management - whatever the type of your residential or mixed-use project. Whether you need our expert property management consultancy services for a new build development or to review, optimise or audit an existing scheme we can help you deliver the desired outcomes. We know the importance of considering every aspect of how a property is used and managed and the value of factoring in these needs from the very early stages of the planning process. We have an overarching view of the many considerations associated with all types of sites and our operational
Design for Management reports
Service charge budget structure and cost assessments
Estate management strategies and processes
Richard Daver
Catherine Riva
Developer voids forecasts
Legislative and regulatory guidance and compliance strategies
Estate set-up budgets
Ross Facta
Jo Watson
experience is invaluable in ensuring design is fit for purpose. By providing advice at every stage of a building or development, we can help to optimise build costs, service charges and operating risks, as well as improving the level of service and customer experience for your stakeholders. The consultancy team benefits directly from the expertise of senior board and team members including Richard Daver, Catherine Riva, Ross Facta and Jo Watson. We can also work closely with a network of trusted partners, consultants and other contractors to leverage specialist additional resource where needed. We are experienced working directly with client and project consultants. As the complexity of developments and their management arrangements continue to increase, the services we offer are intrinsically aligned to creating added value through successful project delivery.
Utilities and heat network operations and handover planning
Strategies for staffing, security, Health and Safety, data compliance, insurance, procurement and resident engagement
Neutral evaluation of existing management services and performance
The service Rendall & Rittner offer, in my opinion, is unmatched within the industry. I would not hesitate in recommending Rendall and Rittner as they carry their duties out in a very professional and conscientious manner.” Anthony Atkinson Estates and Customer Services Director Telford Homes
Why choose R&R?
We are incredibly proud of our many accreditations and awards, recognising our total commitment to the highest standards of service.
30 Years’ experience of hands-on property management
Strong track record in phased and complex budgeting
Expertise in all types of residential and mixed-use development
A new proprietary property management tech platform
Considerable experience in modelling, setting and reviewing service charge budget structures
Guidance on how to minimise service charge voids and budget for void liabilities
Policies and procedures that provide a strong framework for compliance
Unrivalled advice via real-time data and analysis, and transparent financial reporting
Design and development services It is vital that the development’s design delivers efficient, easy to use operations and that it is aligned with future maintenance and service charge costs, customer commitments and the management framework. Our direct experience of managing a portfolio of thousands of residential and mixed-use properties gives us profound insight into the liveability and efficiency of a design. We commonly start with a review of the design with a Design for Management report, working closely with your project stakeholders and client representatives. Typically commencing our services at RIBA Stage 2/3, we thoroughly consider the front and back of house areas from the perspective of the building management team, residents and commercial occupiers, as well as any estate, public realm and shared spaces. We understand how and when to communicate Design for Management requirements, so these can be captured at the correct stage of the design or construction project.
Once the Design for Management review is complete we can develop a wide range of management, service and operating strategies. Our structured approach is tailored to each unique development and contains clear deliverables used to measure progress. We work collaboratively with your team and use trusted, specialist consultants as required to achieve the desired outcomes. This can include advice on planning, section 106 obligations and estate regulations. We can also review leases and work with your appointed solicitors to provide advice on legal management issues including landlord and tenant advice. Through our development advisory services, we take a long-term view of optimising developments which includes factoring in the phasing of services and estate planning for the lifetime of the development. This will ensure your ongoing asset management will be successful, all of which leaves you to focus on buildability, whilst we concentrate on usability and liveability.
Our main design and development services include: • Design for Management reports • Lease analysis and reviews • Estate regulations planning • Service and operating strategies • Estate and block management consultancy services including: » Stakeholder engagement and management planning strategies » Landlord and tenant advice » Compliance and best practice advice
Royal Arsenal Riverside A major regeneration of this historic London site comprising 3,180 homes (to date), with multiple amenities, a Crossrail station, Thames Clipper pier and parkland. • Key services: » Lease review » Service charge strategies as the scheme has evolved » Influence on design and public realm » Service charge for new Crossrail station located on Royal Arsenal Riverside’s private land
Case Studies
Centre Point High-end refurbishment of iconic grade 2 listed central London building, with new apartments, square, restaurants, office space and resident amenities. • Key services: » Design for management » Legal reviews » Service charge structures & estimates » Estate management strategy » Strategy to satisfy S106 agreement including: • Outdoor seating management plans • Public realm management plan
Our main service charge and financial planning services include: • Service charge budgets • Capex forecasts and collection strategies • Estate management procurement budgets • Service charge void and developer contribution budgets • Heat network set-up and operating budgets
Service charge and financial planning services
Our wide-ranging service charge and financial planning services have enabled many of our clients’ developments to be a commercial success from the outset. We have a strong track record in phased and complex budgeting with expertise in all types of residential and mixed-use development. We take a commercial approach to initial phase costs and can undertake Capex (reserve fund) planning and collection strategies including heat network set-up and operating budgets. We can work, as required, with our sister company Cardoe Martin who offer a wide range of surveying services. At Rendall & Rittner we have considerable experience in modelling, setting and reviewing service charge budget structures and cost assessments that ensures an accurate development specific service charge is achieved. We can also offer guidance on how to minimise service charge voids and budget for void liabilities, as well as the legal and regulatory responsibilities relating to estate and service charge management.
Many of our developer clients are increasingly looking for new commercial opportunities such as ways to monetise amenities. We can help create selling points to achieve this, as well as forecast for it. We are also investing in a new proprietary property management tech platform which will be instrumental in enhancing our ability to provide unrivalled advice to our clients via real-time data and analysis and transparent financial reporting.
Once construction is complete we can enable a smooth transition to the occupation of your building through our mobilisation team. Operating strategies developed pre-handover ensure a Soft Landings approach and optimised operational performance resulting in resident satisfaction. In mobilising for the handover and use stages, we tailor project timescales and plans to ensure operational performance requirements and handover standards are agreed between all parties, thus ensuring a structured and clearly communicated handover plan. Staffing is likely to be the single most expensive service charge item. Our staffing strategies can be critical in achieving the right balance between the expectations of our clients and their customers regarding personnel levels (if appropriate) and service charge costs. Our strategies cover staff numbers, structure and functions, together with recommendations on training, uniforms, procedures, staff facilities and more. Estate management and customer services
This is also a great opportunity to invest in customer journey procedures to ensure compliance and standards of service are upheld from the outset. These can include disaster recovery plans and robust data protection impact assessments to ensure customer and client safety. Through our extensive experience of managing and running stakeholder engagement events we are perfectly placed to advise on creating programmes of events and activities to engage residents. This will usually involve engagement with wider stakeholders including local authorities, housing associations and resident groups, all of which needs to be considered to enable early and measurable engagement to be achieved. At Rendall & Rittner we can play a significant role in successful placemaking through the care and maintenance of outdoor spaces and amenities. Ensuring the right delivery mechanisms are in place at the outset is key to delivering high standards.
Our estate management and customer services include: • Estate set-up strategies • Estate operation strategies • Staffing strategies • Amenity management strategies • Mobilisation and occupation strategies and services • Handover and defects management strategies • Customer journey procedures • Heat network set-up and management strategies • Data protection impact assessments
Compliance, Golden Thread and Health & Safety Services
Our rigorous and wide-ranging compliance advice services include: • Health and safety • Building safety including the Golden Thread • Legal and Company Secretarial • Financial • Insurance • Lease • Warranty and maintenance
Escalating statutory and regulatory requirements pose a growing challenge for developers as a series of major legislative changes emerge around building safety. Additionally all aspects of compliance require detailed and up to date knowledge. We have the insight, expertise and resources to advise on these complex matters, and we can dynamically pivot and adapt processes and strategies. Fire safety is one of the most pressing issues facing the industry. The Building Safety Act has far-reaching implications as legislation comes into force. We are at the forefront of discussions regarding the ‘Golden Thread’ of information required about a building to keep people safe, now and in the future. This will form a crucial part of plans for buildings and, as the requirement for these records looms, we are well placed to answer the many questions around this topic.
including operation and maintenance manuals
Operationally our health and safety team oversee safety for all our sites, while our policies and procedures provide a strong framework for compliance. This ingrained commitment to health and safety across the business makes it a top priority when advising clients. In addition to our internal expertise, we have a long- standing partnership with an independent specialist health and safety consultancy that provides us with independent support and guidance.
Case Studies
Thames City 1,417 luxury new homes in 12 buildings, with shops, restaurants and 120,000 sq. ft. of commercial space, centred around 2.5 acres of linear parkland. • Location: Nine Elms, London • Key services:
» Design for management » Service charge strategy » Staffing strategies
» Worked with the project consultants to agree estate management and service areas achieving more saleable space
New Garden Quarter A contemporary development of 471 new homes and over 10,000 sq.ft of commercial space centred around 2 acres of green space. • Location: Stratford, London • Key services: » Service charge strategy » Staffing strategy » Commercial units strategy
RENDALL RITTNER
People led, technology enabled, service driven
Operating nationally principally from offices in London, Bournemouth and Manchester
Registered Address: 13B St George Wharf
London, SW8 2LE Tel: 020 7702 0701 consultancy@rendallandrittner.co.uk www.rendallandrittner.co.uk
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