fmb.org.uk
fmb.org.uk
Membership Services The Membership Services Team has two priorities: upholding the high standards expected of Master Builders and delivering services that help members thrive. Here’s an overview of this year’s activity.
In addition, members benefit from a professional payment- chasing service, helping to secure cashflow—a vital concern for SMEs.
The distribution of ADR outcomes is as follows:
ADR outcomes
Dispute resolution
The FMB also supports members and their clients in resolving disputes through our CTSI-certified mediation service. This year, the most common sources of disputes have been extensions, roofing, and customer service. On average, cases were resolved within 30.5 days from file compilation to outcome. The average value of projects in dispute was £100,989, slightly down from last year. This service remains a vital means of protecting both members’ businesses and client relationships while promoting trust in the Master Builder brand.
21%
Focus on standards
Serving our members
46%
Inspections
FMB contracts
10%
Every FMB member’s work is inspected when they join and then on a regular basis, reinforcing our commitment to quality. For many years we relied on external providers, but in January 2025 we launched our own inspection service. A team of FMB Inspectors, supported by dedicated administrators, now manages the process directly. In its first six months, the new service completed over 1,300 inspections—a 50% increase on previous rates. This shift has provided valuable learning opportunities: refining the inspection process, enabling more face-to-face contact with members, and streamlining the overall experience for both members and their clients, who are often present during visits. We expect the service to grow and strengthen further in the years ahead.
The FMB suite of contracts remains one of our most valued membership benefits. Over the past year, we have refreshed the entire suite to ensure compliance with the Building Safety Act 2022. While the Act applies in full only to England and Wales, the update provided an opportunity to improve clarity, formatting, and flexibility— for example, around defect rectification periods. These updated contracts support members in presenting a professional image that matches the quality of their on-site work.
21%
50:50 compromise reached Resolution if favour of client Resolution if favour of member No agreement reached
Looking ahead
The past year has seen significant progress in both raising standards and expanding services. The launch of our in-house inspection team marks a major step forward, while updates to contracts, well-used advice lines, and trusted mediation continue to provide members with practical, professional support. Together, these initiatives
This year, the main things that have been the cause of disputes are:
Advice lines and Document Library
• Extensions • Roofing • Customer service
Running a construction business is demanding, and members value easy access to advice on taxation, HR, employment law, and general legal issues. Our advice lines remain heavily used and consistently receive strong satisfaction ratings.
strengthen the value of FMB membership and reflect our commitment to helping our members succeed.
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Federation of Master Builders Annual Report 2025
Federation of Master Builders Annual Report 2025
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