When Taylor talks about service, he starts with the phone. “Our plan is to be a very high- touch company. You’re not going to get an automated system.” “ He expects the people answering it to be people from the area, people customers already know. “From our family to your family kind of idea,”
“You’re going to be able to talk to somebody. If you have a bookkeeping problem, you get the bookkeeping department instead of an auto- mated machine running you through a bunch of menus.” Then there is the sitework. Mike Bryson started the first Highlands Hardware before selling it to Taylor’s father. Bryson’s Grading is helping build this one. Taylor pointed that out himself. “My father used to run Highlands Hardware, and he bought it from Mike Bryson, and Bryson’s Grading is helping do this job.”
“It’s kind of neat that all these old Highlands families are still working together.” “ Click the logo or scan the QR code to learn more about Highlands Hardware. Derek Taylor, president of Highlands Hardware & Lumber Co.
WHAT ARE THEY BUILDING?
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