October 31, 2018

Counseling Services Statistical Comparisons of First Six Weeks of Fall Quarter: 2018:2017 Analysis of progress toward accessibility goals Prepared by Cindy Bruns, PhD, Interim Director of Counseling

Statistical Overview:

1 st Six Weeks Fall 2018

1 st Six Weeks Fall 2017

% change

Number of clients seen

306 200

278 169 978

+10% +18%

Number of first time in clinic clients

Number of attended appointments (individual/grp) No show rate for all appointments (individual/group)

1057 5.7%



+1.4% -20% +45% +25%

Number of crisis appointments



Percent of crisis clients seen the same day as requested Percent of crisis clients seen within 1 day of request Percent of individual therapy appointments that are weekly, on-going appointments Number of students on triage list for individual therapy services at end of 1 st six weeks Average wait for Initial Consult/Screenings (days) Number of Outreach Presentations/Services to University Community FTE Permanent Line Staff ( currently filled positions )


51% 75%







-97% -49%









Analysis of progress toward accessibility goals Counseling Services is continuing to provide more access, more quickly, to more students in the first 6 weeks of Fall 2018 as compared to Fall 2017. This is true for both initial consultations (49% decrease in wait time), crisis appointments (45% increase in clients seen same day for urgent crisis), and on-going individual appointments (97% reduction in the number of students triaged for individual therapy). Only 5% of service-seeking students have been referred directly to community providers or a higher level of care. Another 4.6% were taken into Counseling Services for short-term therapy with the goal of an eventual referral to the community for long-term care. Staff have been intentionally making use of services other than on-going weekly individual therapy appointments to meet student needs. Staff have also significantly increased their presence in the university community, demonstrating a 73% increase in outreach services over the same period during Fall 2017. Retention Ninety-eight percent of the students who have had at least one appointment with Counseling Services this Fall are still enrolled at Central as of the 6-week mark. Telepsychiatry KVH is very interested in exploring a partnership with Insight and SMaCC for joint psychiatric services. The financial side for KVH is a difficulty, as reimbursement rates are lower than what Insight charges. KVH is looking for financial alternatives that would allow us to move forward. Work on the collaboration is still active.

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