Estates Manager Candidate Information Pack
Students pay one bill, covering all costs, from Wi-Fi and utilities to 24-hour security and cleaning, and we have purpose built study areas so students can excel in their studies. service to our students, and to actively listen and signpost students to information and support within their university and community. We pride ourselves on our pioneering approach. We have innovated many features that are now accepted as the norm and Our staff are trained to deliver the best quality
most recently were the first private accommodation provider to move to an app-based property maintenance and communications system. Students can log 24-hour maintenance requests, noise complaints, plan and pay for laundry services and get to know their future flat mates before they move in to one of our homes. All our buildings are rigorously tested for health and fire safety, and we review our communal and external spaces to maximise a nurturing student environment.
ABOUT UNITE
As the largest manager and developer of purpose-built student accommodation, Unite Students is a pioneer, supporting the country’s world-leading higher education sector. We pride ourselves in providing a Home for Success to 50,000 students every year in circa 130 properties across 22 leading university towns and cities in the UK. With more developments in the pipeline, we are expanding our number of beds by over 6,000 over the next three years.
Our 1,400 people are committed to providing not just accommodation, but a home for our population of diverse students. Our great service, great people and great properties are all designed around our detailed research-based student insight, providing a tailored service for our students. To ensure our students can concentrate on their development, we locate ourselves close to university campuses, city centre amenities and transport links.
OUR VALUES
Our commitment to customer service is powered by an innovative, in-house operating platform. It provides a wide range of benefits to our students, such as an optimised online booking process, as well as providing us with a unique ability to drive value from our portfolio through scale efficiencies and revenue managements. Through our years of experience in the sector, we have developed strong partnerships with more than 60 of the best higher education institutions across the UK. This guarantees that around 60% of our rooms are let under multi-year, ‘nomination agreements’, giving us high visibility and rental growth certainty over half of our revenue. We also invest in and operate two specialist funds and joint ventures with institutional investment partners, the £2 billion Unite UK Student Accommodation Fund (USAF) and the £1 billion London Student Accommodation Vehicle (LSAV). Our engagement in the sector, as well as our customer insight, has inspired our values and led to us founding and being a major donor to the Unite Foundation. Since 2012, this charity has provided free student accommodation and financial support to over 250 young people who lack family support.
ABOUT ESTATES
Our Estates Team is focused on maintaining our student accommodation to the highest quality; delivering buildings that are sustainable, safe and compliant. Our Estates Team is split across 9 regions with expert staff across Estate Services, Maintenance and Technical and Capital Works.
ABOUT THE ROLE Leadership
Specialist • Acting as the lead for maintenance activity in your region • Responding and attending to maintenance and Health and Safety related calls within the required service level agreements • Identifying and ensuring the rectification of a wide range of faults, defects, both domestic and commercial • Logging maintenance issues reported via Maintenance Request Form • Responsible for managing budgets • Scheduling teams working activities • Ensuring the properties Asset Register is complete and assets are inspected and maintained in accordance with the PPM programme • Accountability for ensuring team members undertake trade-based activities to the correct standard
• Forming part of the wider estates function contributing to the development of a high performing and positive team • Leading a team of Estates Supervisors to ensure the completion of all required planned maintenance activity, inspections and certification • Working closely with the Estates Supervisors across a number of properties and cities, including: o Managing performance effectively o Supporting the training and development of the Estates Team o Coaching and mentoring team member
You will be leading a specialist Estates Maintenance Team throughout the region, providing reactive and planned maintenance services.
You will be responsible for the completion of maintenance related tasks in line with Unite Students required standards, always ensuring safe, compliant and efficient buildings. To give you an idea of what to expect, you’ll be:
ABOUT YOU
Working for Unite Students When it comes to our people, we focus on doing a few simple things well. We recruit the best. We don’t care what you look like, where you come from, your beliefs or your lifestyle. We just want people who will help us be better! We pay a lot of attention to helping people settle into our company and their new role fast. The sooner you feel at home and part of the team, the sooner you can start making a difference. We want our people to share in the company’s success. So we make sure everyone is rewarded fairly and on merit. We invest in making sure all our people have the tools and the skills they need to do their job. We want you to succeed and develop. We want you to be the best you can be. Because we expect a lot from our people, we also recognise their commitment with 25 days holiday a year, the ability to earn an annual bonus and great discounts at a wide range of retailers, restaurants and entertainment venues. That’s why we’re one of only a small number of companies in the UK to have earned the coveted Gold Standard Investors in People Award.
• Experience of supervising reactive and planned maintenance • Demonstrable experience of leading teams • Excellent working knowledge of Health and Safety legislation and its application in the workplace • Experienced in managing 3rd party contractors • The delivery of exceptional service to our customers is paramount for this role
THE PACKAGE
C. £45,000 plus car allowance (A driving licence valid for driving in the UK is essential) Hours and Rota: 37.5 hours per week, usually Monday to Friday but flexibility required. Our Benefits • 25 days’ holiday (increasing to 27 days’ depending upon length of service)
• Contributory pension • Annual bonus scheme • Life assurance • Sharesave scheme • Eye care/spectacle vouchers • Charity fundraising match
• Childcare vouchers • Season ticket loans • Unite Students accommodation discount for children and siblings
THE APPLICATION PROCESS
For a confidential conversation please contact our advisors Hayley Mintern (hayley.mintern@mrgpeople.co.uk) or Charlotte Turedi (charlotte.turedi@mrgpeople.co.uk) of The Management Recruitment Group on 020 892 0115. Applications should consist of a comprehensive CV (of no more than 4 pages) and a covering letter.
www.mrgpeople.co.uk
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