NewColleagueOrientation
AWarm Welcome!
AWarmWelcome
Today’s Objectives - LEARN
• Learnwhat makesShangri-Laa leading luxurybrandwith Asianheritage
• Explorethe historyof Shangri-Laand the differentbrands that weoffer toour guests
• Assesswhoare the Shangri-Laguestsand their expectations
• Recognizehowquality& sustainabilityare a fundamental partsof our roles
• Need for youto becomea true representativeof Shangri-La
12
Let us make the BESTout of today!
Begin by learning the brand history
Engagewith our hotel leaders
Successstrategies ofour group
Test our knowledge
13
Overview
Here is what you need to know about Shangri-La as you begin your journeywith us.
Our Story
Our Leaders
Our Culture
Our Hotel
14
Agenda
09:00 – 10:45 hrs. (New colleagueorientation – Part1) Our Story Our SeniorManagement Our Group Our Family ofStayBrands Our Culture 10:45 – 11:00 hrs. (MorningBreak) 11:00 – 12:30 hrs. (New colleagueorientation – Part2)
Learning At Shangri-La Our Hotel Products andServices Sustainability
12:30 – 13:30 hrs. (Lunchbreak) 13:30 – 14:30 hrs. (Hotel tour) 14:30 – 16:30 hrs. (New colleagueorientation – Part3) DivisionOverview & meeting with EXCOM (10 minutes per division) Our Future
15
Welcome Activity
Let us get to know each other a little better
17
Welcome Activity
Activity Brief:
Duration: 10mins
All participants to gather around
1. One adjective that describesyou the best 2. One thing thatdescribes what you do (preferably apicture)
18
The legend of Shangri-La
“if we have not found the heaven within, we have not found the heaven without” - Lost Horizon
20
Shangri-La today
Asynonymfor“Paradise”
Even though mythical in origin, the name perfectly encapsulates the genuine serenity and service for which Shangri-La Hotels and Resorts have come tobe recognised.
21
How did our story begin?
1984 First Shangri-Lahotel in Chinaopens in Hangzhou
1989
1949 Parent company, the Kuok Group, is established
1979 KuokHotels is formed to manage threeproperties:
1994
1 st Traders hotelopens in Beijing
Shangri-LaHotel Jakarta opens
1982 Shangri-La Int’l. Hotel
1997
1986 Shangri-Lahotel, Bangkokopens
1992
1971 1st Shangri-Lahotelopens in Singapore
Golden circleis launched
Shangri-Lahotel,Manila opens
Management Ltd. (SLIM) is founded
23
How did our story begin?
2010
2014
2003
2009 Shangri-Laopens in Vancouver &Tokyo
2016 Shangri-La’s Hambantota resort & spa, Sri Lankaopens
2018
1 st HotelJenopens in Singapore
Shangri-Lahotel, Paris Opens
Shangri-La forays in Australia & MiddleEast.
Launchof new MobileApp
2010 GlobalAdcampaign:“It’s in our nature” launched
2011 Kerry HotelPudong, Shanghaiopens
2015
2004 First Chi, the Spaopens in Bangkok
2017 Shangri-La openedits 100thhotel inXiamen
Shangri-LaUlaanbaatar, Mongolia opens
24
Our Brand PresenceToday
42,000 colleaguesworldwide
9 Hotel Jen
86 Shangri-La hotels& resorts 3 Kerry Hotels
24countries
Over 40,000rooms
2 Clubs
3 Traders Hotels
25
Our Leaders
Our Senior Management at the Shangri-La group
26
Organisational Pillars Structure (Effective January 2019)
LINESOF BUSINESS
CORPORATE FUNCTIONS
COMMERCIAL/OPERATIONS FUNCTIONS
REGIONSOF BUSINESS
Brands
Finance
SouthChina
Shangri-La
Marketing
Procurement
EastChina
Traders
Sales– GSO& NSO
HR
North China&Mongolia
Jen
RevenueOptimisation
Technology
North Asia, Philippines&Pacific
Family
Operational Performance
CorporateCommunications
SouthEastAsia
F&B
Engineering
Legal/ CorporateSecretary
MiddleEast,India & Indian Ocean
Investment Properties
Security
IMBD
Europe andNorth America
ProjectsDevelopment
InternalAudit*
Supportedby
BUSINESSSERVICES/SSC
“OTHERS” i.e Studio
FSSC
ITSS
HRSS
CEPT
TDC
27
* Reportsdirect to ARC
Senior Management
LIMBengChee Chief Executive Officer
Hui KUOK Chairman
28
Senior Management
29
Headquarters & Regional Offices
2 Headquarters: Hong Kong&Singapore
Region: Europe & Americas Office: London
Region: North China Office: Beijing
Region: EastChina Office: Shanghai
Region: Middle East, India & Indian Ocean Office: Dubai
Region: North Asia, Philippines & Pacific Office: Hong Kong Region: South China Office: Hong Kong
Region: SoutheastAsia Office: Singapore
30
OUR REGIONAL LEADERS
Parikshit Sen Gupta Vice President – Finance
John Northen EVP Middle East, India and Indian Ocean
Natalie Nasser Vice President – Sales
Dirk-Jan Rijks Vice President – HR
Daniel Agudelo Assist. VP -Dir of Learning & Development (MEIIO & EUNA)
Kapil Aggarwal Vice President Mgt. & Business dev & Dep to EVP Operations – Investment (MEIIO)
Bradley Barker Assist. VP - HR (Talent
Nicolas Hauvespre Vice President – Marketing
Acquisition) – MEIIO & EUNA
OUR REGIONAL LEADERS
Vasileios Oikonomopoulos
Ashish Bansal Assist. VP – Revenue Optimization (MEIIO)
Assistant Vice President, Food & Beverage (MEIIO)
Rushali Shetty Dir of L&D – SLDB Service Excellence Mgr. – MEIIO
Jessica Womack Assistant VP –Digital marketing - MEIIO
Ruwaida Abela Assistant VP Public relations -MEIIO
Our Shangri-LaGroup
33
Growing beyondhotels
Developing shopping malls,office complexes & residences
34
Developing newmodels
Existingmodels
NewModels: Buds by Shangri-La Trainyard gym byShangri-La
35
Building ourF&BBusiness
Developing remarkable F&Bservice and dining experiences
Here are a fewexamples: BackroomSpeakeasy Huai YangCuisineTraining Kitchen
Beersmith GastropubHero HungTongPrivatedining RedSugar Origin Bar – ThePearl Vinotheque
36
Shangri-LaGroup
Our BusinessVerticals
Switch to menti.com
Apart from luxury hospitality, Shangri-Lagroup is also involved in:
1. Malls &Office Spaces 2. Apartments & Residences 3. Unique F&Bexperiences 4. Multi-use development spaces
39
Sowhat’s in it foryou?
We have tremendous opportunities for individuals to grow with awide range of careers in the different aspects of our businesses.
40
: OUR FAMILY OF STAY BRANDS
AlwaysReadyFor TheSmart Traveller
ToTreatAStranger AsOneOf Our Own
Seizethe Stay
More RoomForLife
41
Brands Overview: Differentiation
What makes each member of our family unique?
42
Our Brand Characteristics
Attributes ServiceStyle Personality
43
Shangri-La hotels & resorts
Totreat a stranger as oneof our own. It’sin our nature.
44
Shangri-La hospitality
Aheart-warming family
Brand Expression: Totreat a stranger asoneof ourown characterises the hospitality one can expect from Shangri-La Hotels and Resorts.
BrandPositioning: Hospitality from the heart
45
Shangri-La hotels & resorts –Our Manifesto
A heart-warming family
We are a family. We share something powerful – our genuine care
and respect for others. This belief shapes us. It shapes the way we
treat all people with selfless sincerity and thoughtful courtesy,
understanding needs and sharing feelings. It shapes the way we
transform our gracious and enchanting Asian manner to authentic
experiences straight from the heart. Our strength lies beyond our
harmonious surroundings and hideaway locations. It lies in our core
values that guide us to treat each and every one with honor, as kin,
as family. In our family you will find tranquility, sincerity and
something a great deal rarer – our special kind of hospitality,
hospitality from the heart.
46
Shangri-La hotels & resorts
“No matter how far they have travelled, guests feel genuinely welcomed and at ease, as if they are at home.”
47
Tradershotels
Alwaysready for the SmartTraveler
48
Traders hotels
An empowering family
Brand Expression: ‘Alwaysready for the smart traveller’.
cater to
savvy, who
Traders Hotels
travellers passionate appreciate smart funct ionality and getting things done.
Brand Positioning: Efficiency and functionality value conscious traveller
for the
49
Traders hotels – Manifesto
An empoweringfamily
We are a family with trade in our genes. We know the thrill success
brings as well as the planning, hard work and sacrifices necessary to
achieve it. To support each and every one who strives to make
business flourish, we offer versatile efficiency, friendly simplicity
and thoughtful practicality in a vibrant and youthful environment. In
our network everything is designed to ensure you are ready to
make the most of tomorrow. We are the road warriors’ family. We
support your efforts and celebrate your successes, because when
you prosper, weprosper.
50
TradersHotels
“Each Traders Hotel is, therefore, a vibrant yet professional environment, designed to complement guests at work, rest orplay.”
51
KerryHotels
More room for life
52
Kerry hotels
An inspiring family
Brand Expression: ‘Moreroom for life.’ Kerry Hotels are vibrant and buzzing with life and activity. With unique, functional designs and enthusiastic, intuitive service, Kerry Hotels are places for a luxurious stay and inspirational experiences.
Brand positioning: ‘Neighbourhood inside’
53
Kerry hotels – Manifesto
An inspiringfamily
Our family embraces life. We seek enjoyment and a balanced
lifestyle. Our engaging, expressive personality creates a vibrant
atmosphere and inspirational experiences. Our spirited creativity,
stylish manner and unpretentious nature awakens one’s own
individuality. We are not bound by protocol and take ownership to
be adaptable and responsible. Weare youthful and alluring.
54
Kerry hotels
“ Each Kerry Hotel is vibrant and buzzing with life and activity. We are defined by a spirited style and a careful attentiveness that bestows a senseof individuality. ”
55
Hotel Jen
Seize thestay
56
Hotel Jen
BrandPlatform
BRAND EXPRESSION
BRAND POSITIONING
BRAND VISION
BRAND MISSION
Toinspire travellersto find fresh, interesting perspectives by sparking unscripted exploration on every trip.
Toenable curious travellers to go beyond the surface and create their own travel memories.
Helping travellers unravel the city, meet the locals and elevate the ordinary.
SeizetheStay
CORESERVICEVALUES: Simple pleasures / Easy Efficiency / Ingenious Ideas
COREEXPERIENCE VALUES: Senseof Adventure / UrbanEnergy
BRANDPILLARS: Local Rituals / After Hours / Get. Set. Eat. / Jen-WhyArt
PERSONALITYATTRIBUTES: Sincere / Spirited / Energetic
57
Our Brands
Attributes
Individual Inspirational Vibrant Adaptable
Efficient Simple Versatile Unceremonious
Sincere Spirited Energetic
Harmonious Tranquil
Authentic Luxurious
58
Our Brands
ServiceStyles
Fussfree quality, comfort & value with a twist
Formal yet personalized
Casualyet functional
Informal yet proactive
59
Our Brands
Personality
Can-doattitude Proactive Practical Smart
Thoughtful Uplifting Outgoing
Enchanting Graceful Appreciative Anticipating
Spirited Engaging Unpretentious Alluring
60
Our Brands
Experience
61
Our Brands
Experience
Fiction became fact in 1971,when the first Shangri-Lahotel opened in Singapore.Thismarked the beginning of a new standard for hotel excellence. By redefiningwhat it means to be ahost, Shangri-LaHotelsandResortsquickly developed a reputation for being a brand that puts care from the heart at the core of its hospitalityexperience.
Efficiency and functionality forthe value-conscious traveler
Avibrant yet relaxed lifestyle
City hotels Aluxurious retreat for the busytraveler
ASense of Adventure UrbanEnergy
Resorts Renew, relaxand discover
62
Where would you stay? Given an opportunity to stay at one of these brands, which one will you choose?
63
OurCulture
Shangri-Lahotels & resorts
64
Shangri-LaGroup
We aim to be the first choice for guests, colleagues, shareholder and business partners.
65
Shangri-La hotels & resorts
We aim to be the first-choice for guests, colleagues, shareholders& business partners.
OURPHILOSOPHY
Shangri-La hospitality from acaring family
OURMISSION
Todelight our guestsevery time by creating engaging experiences of hospitality straight from ourhearts.
66
Shangri-La hotels & resorts
Aheart-warming family
Selfless sincerity Thoughtful courtesy Authentic experiences straight from the heart Treat eachand every one as family Enchanting and graceful
67
Shangri-La – Our CoreValues
That bind us together asa family
69
NewColleague OrientationProgram
Let us put our core values into action
What do each of our core valuesmean?
Humility: Thequality of havingamodest view of one's importance. Courtesy: Polite, respectful, or considerate in manner. Helpfulness: Always ready to provide assistance Respect: Havingdue regard for someone's feelings, wishes, or rights. Sincerity: Theabsence of pretence, deceit, or hypocrisy.
Selflessness: Toput the needs andwishes of others before one's own.
70
Activity: Having a conversation about our values (Role Play)
In groups, 10mins.
Eachteamwill be assignedone of the Shangri-Lavalues.
1. What is the meaning of the
value? Produce adefinition about this value.
1. Provide examples of how this value can be demonstrated in your role at work? Youwill be doing a2-minute presentationabout your assignedvalue to the otherteams.
71
TeaBreak
Pleasebe back in 15minutes
72
Our Learning
Takecharge of your learning via the
80
Shangri-LaAcademy
Learning tool for everybody
• Learn at yourpace
• Monitor your progress
• Refresh &revise topics
• Accesscatalogues
• Programs for all levels
• Video library collection
https://www.shangri-laacademy.com
81
ONBOARDI N G JOURNEY
Completeby
LEGEND:
From date of joining
E-Learning
Department Onboarding
+ SFSMS* Day 7 - 30
Service Modules Shangri-La Care
Face to FaceTraining
On the Job Training
Day
Fire Life Safety and Security
*For selected colleagues
1-90
Day
1-90
1-30
New Colleague Orientation
Next Steps: Complete your e-Learning essentialsmodules via the
1-30
https://www.shangri-laacademy.com
Shangri-La hotel,Dubai
Our hotel, our pride
Shangri-La hotel, Dubai
Abrief history
LocalOwners: Mr.ObeidAlJaber
Hotel Operations commencedon 8 July , 2003
❖ Shangri-La Hotel, Dubai is an impressive 200 meter, 43-storey multi- purpose complex o Neo-classical design with delicate touches of modern Arabia. o Located on Sheikh Zayed Road o 15 min away from Dubai Int’l Airport o 5 min from World Trade Centre, Convention Centre, Dubai Mall and Burj Khalifa.
86
Shangri-Lahotel, Dubai
Products Services Features
88
Shangri-La hotel, Dubai
Rooms Info
Total Keys: 302
Furnished apartments: 126
Horizon Club& bespoke lounge offerings
Offering panoramic views of the city
89
Shangri-La hotel, Dubai
Rooms Info – Deluxe, Cityview, Seaview rooms & Horizon club rooms
Deluxe rooms:
City view rooms: 178
Sea view rooms: 27
Horizon Club: 24
90
Shangri-La hotel, Dubai
1. Horizon Floors:
• 41 st floor – 15 rooms • 40 th floor – 21 rooms • 39 th floor – 24 rooms
• 29 th floor – 24 rooms • 30 th floor – 24 rooms 2. Smoking Floors in the hotel:
• 22 nd floor – 16 apartments • 24 th floor – 16 apartments • 25 th floor – 16 apartments 3. Smoking Floors in the Serviced Apartments:
91
Shangri-La hotel, Dubai
F&BInfo
There isonly one!
Largest selection of food and beverage options in the city
92
Shangri-La hotel, Dubai
F&BOverview – Dunes Café
Contemporary restaurant providing quickandcrispservice
Largestrestaurant in thehotel
Location: LobbyLevel
International Cuisinewith live cooking stations, buffet & a la carte selection.
Insert photographs or if your property has a video featuring its facilities and services.
OperatingHours: Breakfast : 06h00 - 10h30 (Weekends& PH) 06h00 - 11h00
Lunch : 12h00 - 15h00 Dinner : 19h00 – 23h00 Ala Carte: 12h00 – 23h00
Seats: 154 inside + 26 Terrace
93
Shangri-La hotel, Dubai
F&BOverview – Lobby Lounge
AfternoonTea & Cocktails
OperatingHours:
08h00 - 01h30
Seats: 80
93
Shangri-La hotel, Dubai
F&BOverview – ShangPalace
Signature Chinese& Cantonese restaurant
Apromoter of the delicate scentof Chinese culture
Showcases Cantonese,Hunan, Sichuan & other provincial specialties
Location: Level 1 Dinner : 19:00 – 24:00 hrs Seats: 78
94
Shangri-La hotel, Dubai
F&BOverview – Hoi-An
SophisticatedVietnameseCuisine
Vietnamese Cuisine with French cooking techniques
Operating Hours
Dinner: 19:00 – 24:00 hrs
Seats: 52
95
Shangri-La hotel, Dubai
F&BOverview –BalconyBar
Coffee,Cigars&Cocktails
OperatingHours: 09:00–03:00hrs
Seats:42
96
Shangri-La hotel, Dubai
F&BOverview Oni Restaurant & Lounge – 2nd Floor
JapaneseCuisine
OperatingHours: Lunch: 12:00–15:30hrs Dinner: 19:00–01:00hrs Bar: 18:00–02:00hrs
Seats:90
97
Shangri-La hotel, Dubai
F&BOverview – Day Kandy
Snacks, Salads & Savouries
OperatingHours: 09:00 – 18:00 hrs
Seats: 65 including sun beds
98
Shangri-La hotel, Dubai
F&BOverview – Ikandy
Arabic,Asian &Mediterranean Tapas
OperatingHours: 18:00 – 02:00 hrs
Seats: 154
98
Shangri-La hotel, Dubai
Chi spa& Health Cluboverview Hair salons AMRO (Female) & GRAFFIO (Male)
• • • • • • • •
1 Retail shop
Sauna, Steam, Jacuzzi and Plunge pool
Free form swimming pool
Pool deck
9 Treatment rooms
Movement Studio and Gymnasium
Squash & Tennis court
Relaxation lounge
99
Our Hotel Leaders
Ex-Com& Department Heads - Introduction
Committed
Creative
Kind
Persuasive
Integrity
SathyapalNair
TarekMedhat
HakanOzel
ElcinGuner
Chithrananda DeAlwis
DIRECTOROF ENGINEERING
DIRECTOROF HUMANRESOURCES
DIRECTOROF SALES&MARKETING
DIRECTOROF FINANCE
GENERALMANAGER
102
Our Hotel Leaders
Ex-Com& Department Heads - Introduction
CriticalThinker
Dedicated
Passionate
Hilarious
Nikolaos
NikhilJayaram
FahdAziz
Rima
Tsimidakis
Bouyounes
FOOD&
EXECUTIVECHEF
EAMRooms
BEVERAGE OPERATIONS MANAGER
DirectorofRevenue& Optimizaition
103
Sustainability
Our SocialResponsibility
What is CSR(Corporate Social Responsibility?)
Sustainability atShangri-La
110
Our CSRVision / MissionStatement
Our commitment to our guests, colleagues, shareholdersand businesspartners.
Weenvision a community of responsible and educated citizens who are environmentally conscious,practicesocial responsibility in their daily lives and inspire others to do the same. Wecommit to operating in an economically, socially and environmentallyresponsible manner whilst balancing the interest of diverse stakeholders. We strive to be a leader in corporatecitizenship and sustainable development, caring for colleagues and guests, seeking to enrich the quality of life for the community in which we do business in and serving asgood stewards of the society and environment.
111
Sustainability at Shangri-La
Our focusareas
112
Sustainability at Shangri-La
Our flagshipprojects
Unifies all biodiversity conservationand habitat protection programs
Carefor the underprivileged today sothey can care for themselves and others tomorrow through sustainable education and health programs Eachhotel is tied to achildren’sorganisation for about 5-10 yearswith the aim to teaching them skills so they canbe self- reliant in the future
Promotes better guest andlocal community engagement
Enables cross-promotion of all conservation programs
Turtle hatcheries, coral conservation, marine protected areas , reforestation
113
114
NewColleague OrientationProgram
UAEDownSyndromeAssociation
115
Shangri-La hotel,Dubai
PropertyTour
SLDB– FAQQuiz
Let us recollect some excitingfacts about our hotel.
107
Break
Pleasebe back in 15 minutes
108
HROverview
A. ElcinGuner DirectorOf HumanResources
118
PASSIONATE
In times of adversityand failure, there is always opportunity
In times of adversityand failure, there is always opportunity
In times of adversityand failure, there is always opportunity
PERSUASIVE
A.Elcin Guner DIRECTOROFHR
119
F&BOverview
Nikhil Jayaram F&B OPERATIONS MANAGER
120
LifeLessons
Serving creates Meaning
YourLifeisNOW
Do the work
PASSIONATE
NIKHIL JAYARAM
F&BOPERATIONS MANAGER
121
Engineering Overview
Chithrananda De Alwis Director of Engineering
122
Stop chasing the money and start chasing the passion.
If you are not prepared to be wrong, you will never come up with anything original.
If you really want to do something, you will find a way. If you don’t, you will find an excuse.
COMMITTED,
CHITHRANANDA
DEALWIS
DIRECTOR OF ENGINEERING
123
SalesOverview
Tarek Medhat Director of Sales & Marketing
124
It’s not about having the right opportunities. It’s about handling the opportunities right.
Together we stand, divided we fall.
If you’re struggling to make sales, the first thing you should check is your attitude.
CREATIVE
Tarek Medhat
DIRECTOROFSALES& MARKETING
125
Kitchen Overview
Nikoloas Tsimidakis Executive Chef
126
“There are no secrets to success. It is the result of preparation, hard work, and learning from failure."
“Opportunities don't happen. You create them."
HILARIOUS
Music is my therapy..
NIKOLAOS TSIMIDAKIS
EXECUTIVECHEF
Fishing is love…
I wanna fly….
127
RoomsOverview
FahdAziz EAMRooms
128
Not everything that is faced can be changed, but nothing can be changed until it is faced.
I Never Loss, I either win or learn.
Do it with passion or not at all.
DEDICATED
Fahd Mohamed EAMROOMS
129
Cape Town
FinanceOverview
Sathyapal Nair Director of Finance
128
The biggest source of motivation are your own thoughts, so think big and motivate yourself to win
Financial management is at the heart of any business. It is one area that can help drive it forward
There is no shortcut to success
I love to travel
I am a huge Formula 1 and cricket fan!
INTEGRITY
I have worked in London, Washington DC and Mumbai
SathyapalNair Director of Finance
I enjoy different cuisines
129
Revenue
Rima Bouyounes Director of Revenue & Optimization
126
“It’s only with the heart that one can see rightly. The essential is invisible to the eyes – The Little Prince"
Dogs wisdom: “worry less about things you can’t eat or play with”
Always up for a ride
Critical Thinker
Rima Bouyounes
The secret life of pets
Once upon a time …
DirectorofRevenueand optimization
127
Our growth transformationjourney has just begun
Tosucceed, we must first:
Takefull accountability inyour areas of work – have an “ownership of issue” mindset
Collaborate for a shared goal
Get the basicsright
131
Our Win-Win-Win Model
OurCustomers
• Dependable quality • Consistency in service • Great experience
Employeesand Stakeholders
LocalCommunities
• Rewarding and fulfilling career • Scaleandprofitable • Growth
• Jobcreation • Investment • Sustainability
132
1. Taking Ownership
2. Closing the Loop
3. Bridging the Gap
133 Succeeding Together
TakingOwnership in your area of responsibility
Developingdeep expertise in the work you do
134
Closing the Loop
Closelyfollowing upandgetting things done
135
Bridging the Gap
Proactively offering input andsolutions to fill the gap
136
ONBOARDI N G JOURNEY
Completeby
LEGEND:
From date of joining
E-Learning
Department Onboarding
+ SFSMS* Day 7 - 30
Service Modules Shangri-La Care
Face to FaceTraining
On the Job Training
Day
Fire Life Safety and Security
*For selected colleagues
1-90
Day
1-90
1-30
New Colleague Orientation
Next Steps: Complete your e-Learning essentialsmodule viathe
1-30
Thank You
138
Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 37 Page 38 Page 39 Page 40 Page 41 Page 42 Page 43 Page 44 Page 45 Page 46 Page 47 Page 48 Page 49 Page 50 Page 51 Page 52 Page 53 Page 54 Page 55 Page 56 Page 57 Page 58 Page 59 Page 60 Page 61 Page 62 Page 63 Page 64 Page 65 Page 66 Page 67 Page 68 Page 69 Page 70 Page 71 Page 72 Page 73 Page 74 Page 75 Page 76 Page 77 Page 78 Page 79 Page 80 Page 81 Page 82 Page 83 Page 84 Page 85 Page 86 Page 87 Page 88 Page 89 Page 90 Page 91 Page 92 Page 93 Page 94 Page 95 Page 96 Page 97 Page 98 Page 99 Page 100 Page 101 Page 102 Page 103 Page 104 Page 105 Page 106 Page 107 Page 108 Page 109 Page 110 Page 111 Page 112 Page 113 Page 114Made with FlippingBook - Online Brochure Maker