Great we have 2:00 or 4:00, which do you prefer? This offers openings that work for the business.
And finally, your preferred email address. Do not give the customer the option to say no to providing the email address.
Elements of a great call:
Thank you for choosing
I can certainly help you with this Absence of closed ended questions
Gaining & keeping control
Typically our customers’ homes are cleaned on a regular basis or customers use us for special occasions. Which do you prefer for your home? Description of service Preferred email address Using alternative choice language to close sale Voice inflection
Recap:
Learn the system Use the script 100%
o
o
Use the techniques
Alternative choice language
Social proofing
Don’t ask closed end questions
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