Contact Centre CASE STUDY
COVER STORY
Handling inbound emails in multiple languages
Ringing the changes In an online world, great customer service calls for a great Contact Centre. Outsourcing is often the best answer... Today’s shopper is more likely to interact with a delivery driver or Contact Centre agent than a shop assistant. Likewise, today’s Contact Centre teams aren’t just taking calls. They’re live chatting online, answering customer e-mails andmonitoring social media. Outsourcing this activity to specialists likeWhistl means you get a bespoke customer service solution, with substantial benefits: Reporting – driving efficiencies withmetrics including contact drivers, handling times, abandonment rates and checking ratios etc... Scalability – we can scale your teamup or down, tomanage peak periods, provide weekend cover or simply to cope with rapid growth Reliability – a Contact Centre team you can count on to understand your brand, know your product/service and respect your customers Our 500-strong teamof dedicated Contact Centre agents is entirely UK based, delivering best-in-class service for our clients and their customers. Outsourcing really is a great option.
Popsa is an established platformthat allows customers to create personalised products via its iOS andAndroid apps. The companywas created in 2016 and in four years has built an international presence in 50 countries around the globe. Whistl with Popsa The Soho based company has appointed Whistl Contact Centres to support its London team from its Gateshead facility. Whistl will handle inbound email in both English and 10 additional languages. What they say... “Winning Popsa in a competitive race shows that Whistl has the experience and flexibility to support clients wherever their customers are based. We have amazing people here at Whistl who understand our clients’ needs and integrate seamlessly with their teams. ” NickWells, CEOWhistl “We have already noticed a positive effect working with Whistl and are looking forward to building a strong relationship with them” Declan Mellett, Executive Chairman, Popsa
Congratulations to our Gateshead Contact Centre Whistl featured prominently in the recent North East Contact CentreAwardswithfinalists in two categories: Charlotte Lawson was a finalist for Customer Multi-Channel Star, whilst the team was also recognised as a finalist for Outsourcing Provider of the Year – having demonstrated commercial value in client relationships whilst maintaining a strong commitment to staff development. Well done to everyone at Gateshead.
Call our Contact Centre specialists for more information on 01628 703 782
6 Whistl Magazine • Winter 2020
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Whistl Magazine • Winter 2020
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