Industry Skills and Workforce Development STEPHEN LONG Industry Skills and Workforce Manager
Pete, Ross and I continue to work on components of the THA Workforce Plan and in this article I would like to concentrate on our progress with 3 of the projects, they are:
Project
Outcome
engagement with employment sources - JobActive providers, Not for Profits and Disability providers etc
more available employment sources – find the right ones
formation of a young and successful ambassador fleet
engage the right students in schools by providing ambassadors they can identify with skills development across the industry – at the venue – regionally based
continuation of the THA Great Customer Experience program,
Employment Sources We have had a huge engagement round with the employment agencies presenting to them our Hospitality Awareness Program. A program designed to provide information and awareness to employment agency clients. The clients will attend sessions where we will engage them with presenters who will need to be able to: • Promote the industry and all its concepts, careers and options – preferably experienced in industry • Work with and listen to various agencies, and recognise and respect the specific requirements each may have • Engage and bring out interest in participants and be adaptable to a number of specific client needs • Present video presentations and “read the room” while they are showing – using pause, discussion and rerun options to make sure messaging is engaging and understood. Able to use real life experiences to support messaging. • Provide practical training where required – basic beer and coffee, carry a plate etc • Supervise the group, with assistance from agencies, where tours of venues are arranged Participants who see it through get a THA badged certificate. THA will market this to industry as a good thing to have – shows initiative and commitment, and a better knowledge of industry requirements • The major outcome we are looking for is further training. When participants finish the awareness sessions we want to see them volunteering for further training – we will work that out and provide as Skill Sets training – 3 or 4 Units of Competency. The certificate that will come from completion of this will be THA badged and THA will direct market these clients to industry. • Timings will roughly be: - Mid-June to end July for presentations - August and September for training outcomes - October onwards for employment Keep an eye out for the advice we will be providing about prospective employees who come through this process. Ambassador Fleet If you are a young person in the industry with a great story of success and like communicating to students (in particular) how great our industry is, we need you. The experience you get as an Ambassador will serve you well as you transition into the next layer of industry leaders. There are two very good reasons for us concentrating on young and already successful industry people for our Ambassador fleet – they can engage the young people they are presenting to at a generational level and they are already moving into the management layers in venues. Our Ambassadorial roles are already educating these young leaders of tomorrow and making them much more capable of dealing with emerging issues – technology, changes in social standards and behaviours etc.
12
enquiries@tha.asn.au 03 6220 7300
Hospitality Review
Made with FlippingBook - Online catalogs