WE NEED MORE AMBASSADORS
Currently our fleet covers off many parts of the state but we need more – if you are young and successful and want to be involved please ring Pete Handy on 0404 031 004 or email him at pete@tha.asn.au.
The Great Customer Experience program (GCE) The GCE rolls on and we now have 400 venues in the program at various stages. We have had some great results in developing training needs and are already getting this out to providers. Some of the needs we have identified are:
3 Ways to Get Your Servers to Sell More
How To Manage Stress
Bar - Cocktail Making
How to open and serve a bottle of wine How To Personalise The Customer Experience How To Respond To A Guest’s Complaint Identifying and Satisfying Unhappy Customers Leadership and Management Training Low Cost Ways To Promote Your Business
Coffee
Communicating With Restaurant Guests- Likeability
Cultural Awareness Cultural Diversity Customer Complaints
Customer Service
Managing Conflict
Customer Service (While at the table)
Marketing
Dealing with a Hostile Guest
Procedures and Processes
Dealing with Complaints On Social Media Dealing with Difficult Customers Defining Your Social Media Personality General table service techniques
Quick Tips for Training Your Servers to Sell
Red Wine Superstars
Responding To Questions When You Don't Know The Answer
Service time
Handling Conflict
Setting Your Social Media Goals State Growth Digital Ready Program
How Managers Can Multitask and Save Time
How Servers Can Set Priorities
Team Building
How Servers Can Sell Using Descriptions How To Build Trust With Customers How to clear Glass ware from a Table How To Find Your Social Media Audience How To Get More Social Media Followers How to get The Most Out of Your Team How to Introduce Servers to Selling How to keep staff accountable How To Look Like A Pro Server How To Make Menu Recommendations How To Make Your Team Cost-Conscious How To Hold A Wine Glass
Cocktail making Schedule Coffee Preparation schedule Customer Service- Basics (Staff)
How To Ensure Your Team Provides Consistent Service
Kitchen Costs Schedule
Schedule- Food & Beverage- Table Service
Schedule- General Communication
Schedule- Serving Staff- Selling Techniques
Whisky Schedule
Wine Knowledge Basics Schedule
Using Cross Promotions on Social Media
White Wine Superstars
Wine Knowledge
Wine Service
If you want to participate and be able to send back messages like the one below – contact me at Stephen@tha.asn.au : Just following up from the GCE last Thursday. It was fabulous and a breath of fresh air to hear someone reiterate and confirm what I’ve been saying and doing for the last 20 years. As one team member said it was stuff they already knew but hearing it from someone else in a different way made them realise the importance of the guest and running a business. It wasn’t just me rambling on for the sake of it. This stuff is actually real. I feel like someone has my back!!! [Thankyou]”
June 2017 www.australianhotels.asn.au
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