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CONNECTING THE CHART MEMBER COMMUNITY
Seattle Inside!
VISIONARY TRAINERS TRANSFORMING HOSPITALITY
SPRINGING FRESH NEWS APRIL 2023
Your Orlando Keynote
The Inclusive Leader: Drivers of increased productivity, better processes, and higher profits
The Seattle conference is in our rearview mirror, and we are turning our sights to Orlando in July! The sunshine state has so much to offer, including a juicy crop of fresh ideas for you. Have you heard of Inclusive Leadership? It’s the catalyst that inspires, drives, and creates healthy conflict and boundaries on diverse teams.
Rosen Plaza Hotel, Orlando Florida
Expert Dr. James Pogue will challenge underlying assumptions and introduce a new lens that can be used to view your current programs and initiatives; to examine how they are measured, and how they can be enhanced and expanded. Attendees will learn the Inclusive Leadership Assessment™ as one tool to develop and refine Inclusive Leadership.
Dr. James H. Pogue CEO, JP Enterprises
Next Up, 2 More Keynotes: Get More Yes: Ignite Your Influence Erin King Keynote Speaker, Bestselling Author, Founder, Get More YES Media View from Above: Restaurant Business 2022 Restaurant Leader of the Year Claudia San Pedro Head of Limited Service Category, Inspire Brands, President, Sonic Drive-In Registration Is Now Open
Introducing Your Orlando Conference Director
He receives praises from his previous Conference Team peers as the ultimate
Giving Back to Our Host City of Seattle
team player. His energy and attention to detail are unmatched. We can’t wait to see how James Lee will lead the Orlando Conference Team to produce an event to remember! More than 30 Seattle Conference attendees sorted rescued food and clothing, deep-cleaned the kitchen, and packaged hygiene items at Immanuel Community Services in CHART’s 39th
community service event. Thank you to our wonderful Service Event Co-Directors Curt Archambault and Ashley Wright Helkenn.
PresidenTalks What I Heard Down the Path to Everywhere
I always have a similar feeling flying home from a CHART conference – my head is full, my heart is fuller, and my imagination is jumping for joy with ideas. As the only hospitality-specific training conference, created by hospitality trainers for hospitality trainers, the theme of this year’s Winter conference was so suiting – Path to Everywhere . I immediately connected to this theme for a few reasons: In hospitality, we get to create moments that take people down a path to new places, new people, and new experiences. As trainers in an industry where many have their first job, we are fortunate to help guide or support so many down their path, no matter where it takes them personally or professionally. As an association, CHART has helped to guide me and many others down an amazing career by providing education, a strong network, and professional opportunity.
Rachel Richal
As I experienced the three days of CHART’s 103 rd hospitality conference, my fingers were quickly and constantly moving on the Notes app of my iPhone due to some of the amazing soundbites I wanted to capture from the lineup of speakers. Here is what I heard down the Path to Everywhere :
“The audience doesn’t remember how many balls you juggle. They only remember how many you drop. As leaders, we need to consider this in terms of how many balls we try to juggle.” – Simmone Bowe, Limitless Life
“Stop saying, ‘I’m going to step outside of my comfort zone.’ Start saying, ‘I’m going to broaden my comfort zone.’ It’s less weight to carry.” – Nadine Willems, Gianni’s Group “Values are not just words on paper, but how the entire company lives them…Your employees must absolutely believe in your values to live them.” – Tiffany DeHaan, Alaska Airlines
“When you ask the question, make sure you are in that emotional space to hear the answer and take it in.” – Jennifer Belk White, Lumina Foods
“Even the broken crayon still colors.” – Matthew Brown, Schoox
“After a great event, we all want to take something home to relive the memories – a souvenir. That concert ticket or t-shirt can bring you right back like it was yesterday. Create something onsite that carries the memories forward. This helps provide something to keep the inspiration and momentum going.” – Kelly McCutcheon, Whataburger
“Vala Afshar defined culture best…‘Culture is what happens when the managers leave the room – doing what’s right in the absence of authority.’” – Damian Hanft, Inspire Brands
“As the people who develop and deploy learning for our industry, we have a responsibility to embrace curiosity and keep learning ourselves.” – Donna Herbel, Blue Phoenix Learning
“Move from onboarding to everboarding. Go from training a few days to a mentality of always learning; less content at once and more moments of learning.” – Matt Nelson, Modern Training
These bottom two quotes also help to carry forward our Path to Everywhere beyond the conference. While the conference was a few quick days of learning, it helps spark ideas and curiosity to continue learning; not only to make us better as trainers, but to better those around us. Cheers to your path,
View All Pictures
https://collections.abrahanny.com/chart-seattleexperience/
Hospitality Training Competency Program Completers
90+ First Time Attendees and Their Ambassadors
Conference Team Goes Old-school with an Opening Skit Ode to the Emerald City of Seattle
Fabulous Prizes in the Resource Gallery Surprise and Delight
95 Attendees Completed Hospitality Training Competency Tracks
Expert Competency Facilitators
Council of Hotel and Restaurant Trainers P.O. Box 2835 Westfield, NJ 07091 chart.org (800) 463-5918
Please send content to flipCHART Managing Editor | Lisa Marovec, lisa@chart.org Deadline is 1st of the month for the next month’s issue | Back issues: chart.org
Member News
James Ledbetter is now a Regional Training Manager for Popeye’s Southeast region.
Kim Evans was promoted to
Chris Shand was promoted to Chief People Officer at Silver Diner.
Director of Training at Hopdoddy Burger Bar.
Regional Training Forum (RTF)
New Member Spotlight
How did you get into the hospitality industry? I started as a 17-year-old just looking for a part-time job to save money for college. I was a team member for Panera and loved working with food and alongside other individuals who were eager to learn more about the restaurant industry. What has been the weirdest moment in your training career so far?
Minneapolis - January 19, 2023
Tiffany Perez Director of Training & Development at Salata
What is the most impactful thing you have learned about training? During Covid we had to change the way we conducted in- restaurant training. We had to use our training kitchen to mimic what was happening on site, which was a fascinating experience teaching others virtually from a completely different state. Being comfortable with being uncomfortable. In learning something new - whether being a new topic or skill - we have to be ok with not being perfect or understanding at first. It is important that we know that at all times it is ok to be a beginner even though we may be an expert in another area. With training it is important to sit back and sometimes be the student versus the teacher.
A virtual meeting was held featuring Donna Herbel of Blue Phoenix Learning, who presented Stay Lit: Leveraging Hope-centered Leadership to Prevent Burning Out. View the blog article of the key takeaways at chart.org > Training Tools & Resources > Member Blog.
Call for Breakout Speakers
Build your skills and share your knowledge! CHART is currently seeking breakout speakers for the Orlando conference. Presenting a breakout elevates your skills, builds your resume, and creates a lasting legacy of collaboration and connections. If you have an idea for a breakout, please express your interest by filling out this quick and simple form! chart.org > Membership & Community > Get Involved
CHART AWARDS & SCHOLARSHIPS Spring Nomination Deadlines
Due June 1
Spirit of CHART Award Recognize a member who exemplifies CHART’s guiding principles of Learning, Sharing, Growing, and Caring.
Celebrate the Good
Commitment to People Award Shines a spotlight on your stellar CEO or President who has shown an outstanding commitment to the development of people in your organization.
Due April 15
Training High 5 Share your sometimes obvious and always brilliant training tip, game, or solution with your peers so they can learn from your success!
Due May 1
BE the Good for Rising Stars
Due May 1
Learning Legacy Fund Nominate an up-and-coming trainer for a grant to attend the CHART conference for FREE.
Scholarships for College Students Current students in hospitality programs can qualify for a $5,000 scholarship to help them realize their dreams. Presented by CHART, NRAEF, AHLEI.
Jan- April
Be part of the success story!
Now for July
Silent Auction to Fund Scholarships Donations of any kind are welcome in the silent auction to help fund our scholarship program! Hotel stays, gift cards, gift baskets...the only limit is your imagination! Donate now for the summer conference. Contact chart@chart.org
Nominations are quick and easy! chart.org - Membership & Community - Awards & Scholarships
An Association of Hospitality Trainers
LOEW’S MIAMI BEACH HOTEL JUNE 14-16, 2022 Sheraton Phoenix Downtown May 1 - 3, 2023 Register Now and Save!
HRinHosp.com ha-hrinhospitality@cornell.edu
CHART subscribers get an exclusive $100.00 additional discount Use Code: CHT13
HR in Hospitality is routinely approved for recertification credits by SHRM, AHLEI, HRCI, and CLE
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