Quality assurance framework

Role summary - Delivering high quality mental health training on behalf of MHFA England - Creating amazing learner experiences

MHFA England

Commitment to learning

19. Reflect on each course delivery performance

24. Actively embrace opportunities for peer-to-peer learning 25. Actively embrace and respond appropriately to peer feedback to improve delivery practice 26. Engage with the MHFA England team to provide constructive feedback and insight to support continuous improvement of products and learning

20. Actively improve and progress own practice as an Instructor Member 21. Actively keep knowledge of mental health trends, services, and signposting resources relevant and 22. Regularly refresh knowledge and understanding of good practice related to equity and inclusion and embed learnings within own practice 23. Keep up to date with the subject area of the products in their accredited product range e.g. Adult/Youth/Armed Forces up to date


Course delivery

27. Demonstrate good practice in the preparation and

Aiders. Where required encourage suitable MHFA England resources and products to embed effective support for the role of the

delivery of courses

28. Consistently demonstrate a high quality standard

Mental Health First Aider

of delivery

34. Uphold, promote, and protect the reputation of MHFA England courses through effective advanced planning and preparation for course deliveries 35. Demonstrate positive attitude and de-stigmatising language towards mental ill health and mental

29. Deliver courses in accordance with the product, session plan, and Instructor Member kit 30. Promote and book MHFA England course deliveries (where applicable)

31. Organise the logistics of delivering MHFA England

health conditions


36. Demonstrate effective delivery of key messages

32. When delivering courses exclusively within

and action plans (ALGEE)

employer’s organisation:

37. Ensure delivery language, terminology and style reflects awareness and understanding of cultural differences and influences, and provide an appropriately inclusive experience for learners 38. Provide Mental Health First Aid support to learners on the course where required

- Enquire about safeguarding and protective provisions made by the employer to support the role of the Mental Health First Aider

33. When delivering independent course deliveries:

- Enquire about safeguarding and protective provisions in place for Mental Health First

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