Quality assurance framework

Role expectations Associate Instructors Competent Associate Instructors will demonstrate all the listed attributes, as well as the attributes expected of Instructor Members.

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1. Role model excellence in adhering to MHFA

3. Always behave in a professional manner when communicating with MHFA England clients 4. Actively engage with and be supportive of quality assurance procedures and activities in relation to

England policies and procedures

2. Actively respond to all MHFA England communications about course deliveries in a

timely manner

course deliveries to clients

Knowledge and understanding

5. Demonstrate thorough understanding of desired

and intersectionality on mental health and wellbeing, and within the context of the relevant client sector 9. Demonstrate understanding of the potential impact and implications of negative and/or stigmatising attitudes and/or language towards mental health on the learning experience of learners, within the context of the relevant client

client experiences

6. Demonstrate sound working knowledge and understanding of the MHFA England vision and


7. Demonstrate extensive knowledge and understanding of MHFA England products for

which they are accredited


8. Demonstrate awareness and understanding of the impact of race, racism, oppression, inequalities


10. Collaborate effectively with MHFA England team to successfully manage complex relationships with

13. Be sufficiently IT proficient to proactively manage learners and problem solve technical issues experienced as part of online deliveries, and signpost clients to any further required technical


11. Successfully manage relationships between learners, considering the complexities of power dynamics based on race, gender, sexual


14. Successfully navigate all relevant sections of the

orientation, and disability

Associate Instructor dashboard

12. Be sufficiently IT proficient to enable successful training course deliveries and learner management using the MHFA England Online Learning Hub and any other platforms used


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