Quality assurance framework

Our quality assurance framework sets out our approach to maintaining consistent standards across all MHFA England course deliveries. It will give an overview of the approach, our expectations, and the tools we’ll use to measure progress. It also sets out our commitment to developing the membership experience. I would like to thank the Instructor Members who have formed the quality assurance steering group for their knowledge, experience and support in developing this framework and handbook: Ross Abbott, Shindo Barquer, Sue Bennett, Nick Ellis, and Sue Hayward. Your input has been invaluable. We’ve designed this framework to encourage a culture of continuous development across our Instructor Member community. We hope it empowers them to continue to deliver the high quality training MHFA England is known for, as we work together to improve the mental health of the nation.

Simon Blake OBE Chief Executive Mental Health First Aid (MHFA) England


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