Quality assurance framework

Our quality assurance framework

MHFA England

Why do we have a quality assurance framework?

To build trust and confidence in the MHFA England offer

To proactively ensure every learner gets high quality training

To identify learning and development requirements

To celebrate and share good practice

MHFA England’s quality assurance framework:


Drives continuous improvement

Sets clear expectations

Measures performance against expectations

We have developed a set of role expectations for each of our three member profiles (Instructor Member, Associate Instructor, and National Trainer). Setting clear expectations

We set a high bar for prospective Instructor Members and they must go through a rigorous selection and training process to ensure they meet the role expectations. Our Instructor Member handbook outlines the required procedures that ensure every Instructor Member delivers our courses consistently to our quality standards.

These role expectations outline the behaviours we expect and uphold

throughout an instructor’s journey with us, from those in training, all the way through to our most experienced members.


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