Our quality assurance framework
MHFA England
Why do we have a quality assurance framework?
To build trust and confidence in the MHFA England offer
To proactively ensure every learner gets high quality training
To identify learning and development requirements
To celebrate and share good practice
MHFA England’s quality assurance framework:
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Drives continuous improvement
Sets clear expectations
Measures performance against expectations
We have developed a set of role expectations for each of our three member profiles (Instructor Member, Associate Instructor, and National Trainer). Setting clear expectations
We set a high bar for prospective Instructor Members and they must go through a rigorous selection and training process to ensure they meet the role expectations. Our Instructor Member handbook outlines the required procedures that ensure every Instructor Member delivers our courses consistently to our quality standards.
These role expectations outline the behaviours we expect and uphold
throughout an instructor’s journey with us, from those in training, all the way through to our most experienced members.
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