qualified and trained in various cleaning and customer service initiatives in particular to ensure that all managed staff, including third party service providers, have completed the Fit For King’s customer service programme and have adopted Fit For King’s behaviours. Act as a role model for professional behaviour and best practice while creating an environment that motivates staff, ensuring that they are fully aware of what is expected of them and what success looks like, sharing good practice within the department.
Service Delivery
Ensure the delivery of world-class customer centric services which offer value for money and continuously enhance the student experience
Ensure a consistent service delivery approach across all campuses working closely with Campus Operations colleagues to understand customer and stakeholder requirements
Develop and/or review all policy, practise and procedures for the delivery of cleaning services across the estate
Lead the way in proposing innovative ways to develop and improve the service delivery for all customers including but not limited to product selection, technological innovation, rostering improvements.
The post holder will lead on the cleaning of the King’s Estate, supporting a safe and clean working environment for student and staff which includes the academic community.
Drive improvements in the cleaning standards across the estate and look to use the workforce to make improve- ments in the student experience.
Health and Safety and Risk Management
Ensure full compliance with health and safety legislation in respect of all work undertaken by the cleaning team
Ensure a safe working environment for all staff. Make recommendations to continually improve working practises and efficiency utilising new technology where appropriate
Ensure appropriate 24hr incident management structures are in place including in relation to student support and that these structures are regularly tested
Technical Advice and Guidance
Become a trusted technical advisor to the College on all cleaning matters
Develop strong internal and external networks comprising; service users, stakeholders, Healthcare partners, other multi-agency partners and cleaning industry professionals. Such networks will be used to identify solutions to service issues and requirements, drive up innovation and exchange best practice to develop an exemplary cleaning service at all levels within the College.
Represent the department and providing evidence based, technical advice at a range of internal and external meetings
Provide support and direction to academic departments wherever cleaning should be considered particularly in relation to specialist services
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