How does the scoring mechanism with the BSC work?
Overall BSC weightings S. no. Dimensions
Simply take the weightings as target score In other words, if the hotel achieve exactly target and pass every metrics, they will get 100 BSC score
•
Threshold / fail score
Focus areas
Weighting
Target score Max score
•
1 Our Financials
Hotel GOR
10%
8.0
10.0
12.0
Hotel GOP
10%
8.0
10.0
12.0
F&B outlet profit
10%
8.0
10.0
12.0
2 Our People
Leadership competencies
10%
-
10.0
10.0
Core learning program
5%
-
5.0
5.0
Talent management
5%
-
5.0
5.0
Min score: 0
•
Max score: 114
•
3 Our Guests
Guest satisfaction
20%
16.0
20.0
24.0
Achieve on all
budget target
•
4 Our Initiatives
Drive E-direct
5%
4.0
5.0
6.0
Rate parity
5%
4.0
5.0
6.0
metrics and fail on other metrics: 56
5 Our Compliance
Security
4%
-
4.0
4.0
Food safety
3%
-
3.0
3.0
Cyber security
3%
-
3.0
3.0
6 Our Community
Food waste
5%
4.0
5.0
6.0
Overall CSR
5%
4.0
5.0
6.0
100%
56.0
100.0
114.0
Total
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