JOB DESCRIPTION
Job Title: Section:
Department:
Head of Estates Operations Estates Operations
Property and Facilities Management
Level:
9
Job Purpose The Head of Estates Operations is a key leadership position in the management of the University of London Estate and reports to the Director of Property & Facilities. The post holder will be responsible for defining and executing the hard and soft facilities management strategy and operational service ensuring that the services are efficient, effective and tailored toward the evolving business requirements of a diverse stakeholder and customer base across the University Estate, whilst in support of the organisational direction and initiatives. A key part of the role will be developing key strategies and visions whilst ensuring there is effective budget management, management of risk and management of the teams that deliver these services. The role covers buildings, outdoors spaces and the Bloomsbury precinct and surrounding areas. Job Content 1. To be responsible at all times for the efficient management of the university’s facilities and operations, both in-house and out-sourced. 2. Ensure successful and compliant delivery of hard and soft facilities and operational services in a cost-effective manner, ensuring a proactive environment and fostering good customer relations at all levels. 3. Develop and manage facilities and operational contracts and consultant frameworks as an integral part of the delivery team and effectively manage all contracts, consultants, contractors and suppliers ensuring that they carry out all the duties they have been contracted to provide. 4. Advise on the most efficient and cost-effective ways of procuring relevant facilities and operational services whether using directly employed or contract staff, and prepare and review all relevant contract documentation, specifications, feasibility studies, budgets and other information as appropriate. 5. Monitor services and management accounts on an ongoing basis to ensure full financial, health and safety and environmental compliance with service level requirements. 6. Develop university wide procedures to rationalise contracts and processes and to establish agreed standards across university premises, ensuring responsibilities are fully defined. 7. Develop and implement policies and procedures to meet legislative requirements and to ensure a safe and secure environment for all staff, students and visitors.
Reports to:
Director of Property and Facilities Management.
Responsible for:
Head of Facilities Services. Facilities Services Manager. Head of Technical Services (vacant – role will be renamed as Estate Maintenance Contract Manager). Technical officer.
It is anticipated that the current Head of Facilities Services will remain reporting to the Director till the Summer of 2018 when he retires, but will work closely with the new Head of Estates Operations to enable the new post holder to devote sufficient time to develop the processes and systems for managing the Hard FM services. By the Summer of 2018, it is expected that the new Head of Estates Operations would have developed a new organisational structure for their department.
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