PERSON SPECIFICATION
Additional demands of the role: Occasional out of normal hours working may be required to fulfil the duties of the role and/or in emergency situations. Some cross department working may also be required in relation to project work. EXPERIENCE & PERSONAL QUALITIES Essential: • Experience, Knowledge • Senior leadership experience in this field is essential. • Strong understanding of and passion for hard and soft facilities management, with the ability to spot potential opportunities. • Strong ability to communicate complex/technical concepts and opportunities to a business and academic audience. • Demonstrable experience of managing teams and improving customer service. • Excellent ability to manage ambiguity and undertake planning whilst being decisive. • High level of engagement to develop effective working relationships at all levels across the organisation, simplifying complex messages and acting as an advocate of estates both externally and internally. • Ability to drive outstanding performance and gain commitment through coaching, motivating, energising and inspiring team members. • Successful record of engaging with estates service suppliers, negotiating and managing contracts. • Experience in developing and managing quality, financial, health and safety and environmental performance indicators for contracted out and in house soft and hard FM services. • Advanced working knowledge of Microsoft Word/Excel/Outlook/PowerPoint and databases. Desirable: • Experience of managing operational FM services across a comparable diverse multi-site portfolio. TECHNICAL KNOWLEDGE & SKILLS Essential: • Proven experience of managing a range of external contracted services including regular review of perfor- mance and contracts. • Operational project management and strategic planning and organisational skills. • Proven financial management of operational and project budgets.
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