GET READY FOR COOKIES! Our council is an “Order Taking Council” which means our program begins with girls taking orders in December for delivery in February. We also allow access to Direct Shipping so customers who don’t want to wait can order cookies for delivery to their homes. Advancements in technology over the last ten years have allowed us to grow beyond girls taking orders in person; girls often use email and social media, along with in-person order taking to reach their goals. To this end, we use two platforms. Smart Cookies is used by Troop Cookie Managers to manage the program. Digital Cookie is used by families to send emails, links, and/or QR codes. In this handbook we will review the basic steps for each format of selling. Cookiegrams (GSKSMO’s email communication throughout the Cookie season) will provide more in-depth details on specific aspects of the program. Ways Girls Can Participate in the Cookie Program: IN-PERSON ORDER TAKING Girls take orders in person, on their paper order card, and communicate the packages needed to the Troop Cookie Manager (TCM) using the order tool in the “Resources” section at gsksmo.org/cookiesellers The troop acquires the cookies and assigns them to the Girl Scout. The family delivers the cookies and collects payment. If the payment is cash, that cash is turned into the troop.
ON-LINE ORDER TAKING; GIRL DELIVERY
Girls send emails and/or post links/QR codes to family and friends. Customers click on the link, make their choices, and prepay for the cookies. With girl delivery, the family must approve the order within five days, or it automatically cancels. If the order is approved, the family must tell the troop the cookies are needed, just like an in person order. Again, we recommend using the order tool in the “Resources” section at gsksmo.org/cookiesellers. Again, the troop acquires the cookies and assigns them to the Girl Scout. The family delivers the cookies. No payment is collected because these orders are prepaid. Smart Tip: When a customer orders cookies for girl delivery and that order is approved by the family, the order is NOT communicated to the troop. Families must tell the troop they need the cookies. ON-LINE ORDER TAKING: DIRECT SHIP Girls send emails and/or post links/QR codes to family and friends. Customers click on the link, make their choices, and prepay for the cookies. With Direct Ship, the customer is opting to pay for the cookies to be delivered by a third party (USPS, UPS, FedEx). When the customer makes payment, they pay for both the cookies and delivery. The order is fulfilled by a third party that GSUSA has hired. Cookies and payment are automatically assigned to the troop and girl. NO ACTION is needed by the Girl Scout, her family, or the troop.
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