Centre Manager, Property & Asset Management Role Description - Role Summary
To set up and operate high and efficient standards of management and care in establishing The Centre as a desirable, safe and progressive environment for retailers to trade in and customers to shop, visit and work in. Jones Lang LaSalle is responsible to its client / Shopping Centre Owners for the general administration, operations and management of the Shopping Centre. As such it is concerned with providing high quality customer service and the maintenance/management of common areas, the services and facilities and ensuring that tenants fulfil their covenants and obligations as laid down in their individual lease and the Shopping Centre Regulations. In addition the Managing Agent is responsible for administering rent, service charge and Insurance accounts at the Centre. The Managing Agent will also oversee and manage on site employees. A Portfolio Manager is appointed to represent the Managing Agent and is responsible for all of the above. The intention is that the Centre Manager, Portfolio Manager, and Clients / Owners will operate as a united team in order to operate the Shopping Centre as an effective trading proposition and a profitable business aimed at maximising Client investment income. Key Responsibilities and Deliverables - Continual improvement - Marketing and strategic retailer liaison - Administrative accounting and accurate financial reporting detail - Health & Safety Account Reporting: To provide accurate and timely compilation of accounting, turnover and footfall data for the presentation of reports and documentation for the landlord and respective parties. Customer Relations: To respond to all customer complaints in a timely and efficient manner. To ensure that all situations are given the necessary degree of attention and immediacy to ensure positive retrieval of rectification of the problem or incident. Contractors and Suppliers: To ensure the appropriate management and control of all contract staff, to include all approvals of hours of working, staffing levels and rotas. The Centre Manager will not enter into any legal agreements with tenants, suppliers or any third part, of any nature. Tenants Relations: The Centre Manager will foster close and professional relations with all retailers/tenants and customers and provide assistance whenever necessary to resolve problems and answer queries and achieve high levels of customer satisfaction. - Relationships with local authorities and key stakeholders - Strategic input into any building projects for the Centre - Development/Refurbishment co-ordination and management Centre Manager Responsibilities Principal: To drive the trading performance of the Centre.
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