Tenants / Associations: The role will support the business in establishing and playing a key role in the development of new initiatives and participation in the wider business and public community e.g. liaising with the BID etc. The Centre Manager will act as an ambassador for the Landlord within the industry. Marketing: To assist with the strategic development of the marketing plan. Secondary Income: In conjunction with the Portfolio Manager or any third party appointed company, to be responsible for pursuing initiatives to generate additional income from conception through to implementation for secondary income. To work with the commercialisation to implement to Client strategy. Procurement, Invoice coding and approval: To be responsible for ensuring that all invoices within service charge authority levels are presented and approved at the centre, coded to the appropriate expense code and submitted to the Portfolio manager for counter signature prior to payment by the Management Agents accounts department. Training Records: To assist with the review and maintenance of all records of training and development including preparation and implementation of training programmes for all site staff. To attend all mandatory training sessions. Financial Control: The Centre Manager will have constant regard for value for money with all expenditure and constantly strive to achieve cost savings whilst improving quality of services. Development: To liaise with the Development Management team and provide strategic input into the proposed refurbishment and modernisation of the Shopping Centre, as required. Service Charge Budgets: To accurately prepare the annual service charge budget for presentation to the client in line with approved time frames. The service charge will break down all of the total expenditure into an item by item budget. The draft budget will be submitted to the Portfolio Manager and thereafter the Client / Owner for approval. The Centre Manager will prepare all commentary and will benchmark all costs. To prepare accurate quarterly and annual service charge reconciliations of expenditure within specified time frames for presentation to Portfolio Manger, Client and tenants. Communications: The Centre Manager will lead the Centre team ensuring that all members are kept appropriately informed of current and future activities and projects taking place in the Centre. The Centre Manager will also ensure that the managing agents and Client are informed of any issues that could have a material impact on the Centre, Managing Agents and the Clients. All communications with the media need to be in line with the Managing Agent and the Clients’ media policies. The Centre Manager will liaise with the Client PR team. To promote/represent the Centre (as appropriate) to external organisations including the local authority and other key stakeholders. Health & Safety And Environmental: In conjunction with other staff members to operate the Centre in compliance with all health & Safety and Environmental legislation and regulations, adhering to procedures laid down and working towards stated targets.
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