By: Tommy Dutton
FRANCHISEE SPOTLIGHT: BRENT & CHRISTY MOORE
Aire Serv® of Brunswick County
Why did you decide to buy an Aire Serv franchise? We decided to invest in an Aire Serv franchise because we were losing track of our customers and payments and we didn’t have a system to keep up with our business. When Aire Serv contacted us, it was just what I was looking for and the support that we have received for our business and personally has been great. What is your background and experience in the HVAC field? Brent grew up doing HVAC and refrigeration with his father’s repair business. He later went to college for HVAC training and went on to obtain his HVAC license and then later his limited electrical certification. What did you do before joining the Aire Serv family? We had a HVAC business since 1997 and joined Aire Serv in 2008. Previously, Brent had worked in hydro testing and was briefly in the Navy, which helped with our reducing the cost of our Franchise. I was simultaneously working with our business and as a real estate agent. Prior to that, I had worked with the county for six years in computer operations.
How did your experiences prior to Aire Serv help you make the transition to owning an Aire Serv franchise? I have a degree in business, which has been very helpful for my end of the Aire Serv business. I have prior knowledge of QuickBooks and standard business practices, while Brent has a vast knowledge on the HVAC side. Share some of the processes and systems that you have had the most success. One of the best things we have done to maintain an increase in business has been the Advantage Plan. Offering the Advantage Plan has kept our customers coming back to us year after year. Although we do not have a Business Network International (BNI) chapter in our area, this recommendation from Aire Serv puts us on the map in our area. Requiring our technicians to make the three recommendations has also increased our sales. What are some things you plan to implement in the next year? We did not end last year or start off 2017 as well as we would have liked, so we decided a major change was in order. We moved our salesperson, Hunter, into management. Although Hunter is new to management, he has made some major
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