improvements to our bottom line. The decision to move one of our service technicians, Cody, to performance pay has made a great difference, too. We have watched Cody take off and his sales have skyrocketed. We also sent Cody to Home Comfort class where he was top of the class. We are now seeking to hire more service technicians and Cody will be training them to have the same awesome performance. What are some of your goals in 2017? Our manager has a goal to reach one million dollars in sales, and we also plan to add two performance service technicians, and eventually, move me out of the office to where I can work from home. We are also looking to replace our install truck. What are your plans to achieve your goals? I have been working on procedures for management, installation and service to help things run smoothly. We have also worked on cutting back on Yellow Pages and will be doing more billboards in their place. Hiring more service performance technicians will also be the key to hitting our goals. Looking back, did you ever have those days when you wondered, “Why am I an entrepreneur?” If so, what helped you push through and continue on the road to success? There is a lot of stress that comes with running a business. I know that our customers and our employees are counting on us to keep things going. My father was a Marine drill instructor who instilled in me not to be a quitter and push through no matter how tough it gets. Howmany people do you have on your team? Do you want to give a shout out to some or all of them by name and position/role? Aire Serv of Brunswick County currently has nine employees on the team, but we hope to increase that this year. Cody is our star player. He always has a great attitude, confidence and a pretty smile. He came to us from another Aire Serv and has recently moved to performance pay, where he has taken off with success. He recently attended the Aire Serv top sales conference where he vows that he will be number-one next time and just may do that as his recent trip to Waco for sales training earned him first place in his class. Wendy, our assistant office manager
and dispatcher, has been a constant for almost three years. She is my right hand and has a heart for our customers. She makes sure that what she calls “my customers” are taken care of. If it means staying late, coming in early, or informing the staff of their needs, she is willing to do so. What is the most scheduled service that you and your team have? Maintenance is the most requested service at Aire Serv of Brunswick County. We are also seeing an increase in UV light sales, due to customers being more aware of the environment in their homes and their health. We inform our customer of their needs by sending them videos, brochures and our technicians offer words of advice in the home. How do you see our industry changing in the next five years? Customers are getting more tech savvy. Equipment and marketing will constantly need upgrading. Consumers will continue be more informed. We believe more changes for less impact on the environment will also need to be integrated. What is some advice that you would offer to new Aire Serv franchisees about starting and building their franchise business? We encourage other franchisees not to be scared to try something new. It’s important to get out of your comfort zone and step out in faith. Listen to the advice of your franchisee consultant, because your success is their success. Our franchise consultant, Tommy Dutton, has been a great help to us over the years. Tell us a little bit about yourself and your family. How do you relax? What are your favorite hobbies and interests? Name two things that you feel make you unique. We have been married for 26 years. We have dated since 1988. We have two boys, Brent and Adam, who are grown and out of the house. We also have one daughter, Sydney, who is 13 years old and an eighth grader. Brent enjoys anything to do with guns and motorcycles and I like working on our house and going to auctions or antique shops. We both enjoy spending time with our family and with my sister’s family. We attend the church where we met in 1985. I am active at our church, singing in the choir and teaching children.
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