NIBA Insurance Adviser Magazine June-July 2025

NIBA's Insurance Adviser magazine is a publication designed to provide readers with an overview of the opportunities available to them to enhance their professionalism and become more involved in the intermediated insurance community.

JUNE/JULY 2025

ONE VOICE, MANY POSTCODES Shaping a more connected profession

Features

Spotlight on broking leaders

MEET THE 2025 YOUNG BROKER OF THE YEAR AWARD FINALISTS MEET THE 2025 BROKER OF THE YEAR AWARD FINALISTS

EVOLVING EXPECTATIONS OF TODAY’S CUSTOMER INNOVATION IN HEAVY MOTOR & MARINE SECTOR TAKING YOUR BUSINESS TO THE NEXT LEVEL

WE ARE YOUR VOICE

A winning choice to help set you apart

We understand that you’re looking for quality insurance solutions for your clients. That’s why at Vero, we listen to market feedback to enhance our offering. We’re proud to see those efforts reflected in our NIBA Large General Insurer of the Year 2024 award win. Our recent recognition only emphasises the importance of working closely together to deliver solutions for your clients’ needs. We look forward to partnering with you, so more of your clients can benefit from Vero’s insight-led insurance solutions.

Speak to your clients about Vero Insurance.

Insurance issued by AAI Limited ABN 48 005 297 807 trading as Vero Insurance. Photo Credit: 2024 NIBA Convention Gala Dinner.

CONTENTS June/July 2025

12 NIBA EXPANDS REGIONAL PROGRAM Presence in the ACT revitalised through a special event at the National Press Club

ACN 006 093 849 ABN 94 006 093 849

Insurance Adviser magazine is the bimonthly (once every two months) magazine of the National Insurance Brokers Association (NIBA). Insurance Adviser magazine is published by NIBA Publisher Richard Klipin, CEO, NIBA E: rklipin@niba.com.au W: niba.com.au NIBA Editor Virat Nehru Editorial enquiries E: editor@niba.com.au National Partnerships Manager Wayne Egelton E: wegelton@niba.com.au Design Clutch Digital www.clutchdigital.com.au NIBA gives no warranty and makes no representation that the information contained in this magazine is, and will remain, suitable for any purpose or free from error. To the extent permitted by law, NIBA excludes responsibility and liability in respect of any loss arising in any way (including by way of negligence) from reliance on the information contained in this magazine or otherwise in connection with it. The contents of Insurance Adviser are protected by copyright and NIBA reserves its rights in this regard.

SPOTLIGHT

20 MEET THE STATE FINALISTS OF THE 2025 YOUNG BROKER OF THE YEAR AWARDS

30 MEET THE STATE FINALISTS OF THE 2025 BROKER OF THE YEAR AWARDS

NIBA .COM.AU / 3

CONTENTS June/July 2025

SPECIAL FEATURES

41 KEEP THE CUSTOMER SATISFIED Today’s customers expect more than just a transaction

48 ROCKY ROADS AHEAD Can technology be the saviour in the heavy vehicle and marine sector?

IN EVERY ISSUE NIBA CEO Welcome��6 EVENTS 2025 NIBA Mentoring Program��11 Insure Your Future’s School Tour��16 REFERENCE Community Hub��62 Ratings��66

56 READY TO GROW Key things to consider when growing your business

DISPLAY ADVERTISING INDEX – JUNE/JULY 2025 Vero�� IFC Zurich��5 Allianz��7 ANZIIF�� 17

GT Insurance��53 CHU�� 55 Liberty�� 61 CGU��OBC

CGU�� 43 BMIA�� 45 BIAS�� 47 NTI�� 51

If you’d like to advertise your products and services through NIBA, please contact Wayne Egelton today on 0481 196 820

4 / INSURANCE ADVISER JUNE/JULY 2025

We were there for them, we’ll be there for you.

Last year, Zurich paid out over $901 million across 60,053 general insurance claims, helping business customers from a diverse range of industries recover during their time of need.

Find out more

brokers.zurich.com.au/gi-claims

This information is general advice only and does not take into account your objectives, financial situations or needs. You should obtain and consider the relevant Product Disclosure Statement and Policy Wording (as applicable) from zurich.com.au before making a decision. A target market determination is available at zurich.com.au/GI-TMDs or by calling us on 132 687. The issuer of general insurance products is Zurich Australian Insurance Limited (ZAIL), ABN 13 000 296 640, AFS Licence Number 232507 of 118 Mount Street, North Sydney NSW 2060. LWOG-022732-2025 We don’t just cover, we care.

CEO / Welcome

Raising the Bar

The end of financial year is one of the busiest times for brokers across the country. While brokers have been supporting clients and closing out another financial cycle, NIBA has been hard at work advocating for the profession. Looking towards our Representation pillar, since the last update, there has been a federal election. NIBA welcomes the appointment of Dr Daniel Mulino MP as the Assistant Treasurer and the Minister for Financial Services. We forward to engaging with Minister Mulino on policy priorities that are central to the insurance broking profession and the broader risk and financial services landscape. Throughout the month of July, NIBA shall be engaging with Minister Mulino as well as politicians from across the house to ensure a well-functioning, accessible and competitive insurance market, underpinned by professional advice, that delivers value for consumers and supports national resilience. Shifting focus from federal to state, NIBA has been actively engaged in the policy debate surrounding the NSW Government’s proposed reforms to the state’s workers’ compensation scheme. The Workers Compensation Legislation Amendment Bill 2025 proposes significant Changes, and following growing concern, the Legislative Council referred the Bill to the NSW Public Accountability and Works Committee for further scrutiny. As part of this latest inquiry, NIBA appeared before the Committee and called for reforms that strengthen the governance and oversight of the scheme. Moving towards the Professionalism pillar, NIBA is working on the next phase of the Insurance Broker Code of Practice Review, which is about analysing the feedback and insights received so far and crafting a response accordingly. The Code Review is an important opportunity to highlight how self-regulation delivers key benefits to consumers, the wider sector, and the profession at large. New informed consent obligations for general insurance brokers have come into effect from this month. These obligations represent a significant change for brokers who provide personal advice to retail clients. To ensure there is clarity across the sector around the scope and application of these changes, NIBA rolled out a series of webinars aimed at preparing brokers to meet their obligations with confidence. NIBA is also undertaking important qualitative and quantitative research around how the broking profession

will evolve over the coming decade. Thank you to our members from across the NIBA community who have had their say in framing a national conversation that will help strengthen the future of the profession. And finally, moving to the Community pillar. The 2025 NIBA Gala Lunch Series is underway, and with around 2,500 insurance professionals attending, this is a powerful demonstration of the NIBA community coming together to learn, celebrate, and shape change in the profession. For the first time, NIBA is proud to introduce a charitable initiative as part of the Gala Lunch Series, partnering with local charities in each state to make a meaningful impact beyond the profession. This is a unique opportunity to give back to the communities that support us. The Gala Lunches are also where we reveal the state winners of the 2025 CGU-partnered Broker of the Year and Vero-partnered Young Broker of the Year awards. In this issue, you can find out more about the esteemed cohort of finalists who are elevating the standards of the profession. I thank all the finalists for their dedication and commitment to their clients and the community and the award partners CGU and Vero for supporting NIBA’s award program that continues to unearth exceptional talent from within our profession.

RICHARD KLIPIN Chief Executive Officer, NIBA

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ALLIANZ COMMERCIAL

Keep your clients moving with our Commercial Motor risk appetite guide

Visit allianzengage.com.au to learn more.

Insurance issued by Allianz Australia Insurance Limited ABN 15 000 122 850, AFS Licence No.234708. This information is general advice only and does not take into account your objectives, financial situation or needs. Consider the relevant PDS in deciding whether to buy or continue to hold any insurance products.

NIBA / Representation

Shaping the Agenda

NIBA plays a key role in influencing public policy and advocating for the interests of the broking profession. In this edition of Shaping the Agenda, we provide insights into NIBA’s latest engagements with government, regulators, and key stakeholders. NSW Workers’ Compensation Legislation Amendment Bill 2025 The National Insurance Brokers Association (NIBA) has been actively engaged in the policy debate surrounding the NSW Government’s proposed reforms to the state’s workers’ compensation scheme, with a particular focus on psychological injury claims and the scheme’s long-term viability. The Workers Compensation Legislation Amendment Bill 2025 proposes significant changes, including raising the Whole Person Impairment (WPI) threshold for psychological injuries from 15% to 31%, and restricting compensable injuries to those resulting from defined “relevant events”. The Government has argued these reforms are necessary to address rising psychological claims and mounting pressure on the Nominal Insurer and Treasury Managed Fund (TMF). Following the release of the Exposure Draft, the NSW Standing Committee on Law and Justice held a public hearing, hearing evidence from a wide range of stakeholders including unions, business groups, mental health advocates, and regulators.

NSW Shadow Treasurer the Hon. Damien Tudehope with NIBA Vice-President Rebecca Wilson, Head of Policy & Advocacy Allyssa Hextell, and CEO Richard Klipin.

The Hon. Rod Roberts MLC with NIBA Vice-President Rebecca Wilson and CEO Richard Klipin.

In its submission, NIBA acknowledged the need for reform but cautioned that limiting access to compensation alone would not resolve the scheme’s structural problems. NIBA highlighted three cost drivers: the increasing liability of psychological injury claims, delays and inconsistencies in claims management, and the admission of non-work-related claims. NIBA called for targeted reform focused on improved governance, oversight and operational performance, while preserving fair access for injured workers.

NIBA held discussions with key crossbench and opposition members including the Hon. Rod Roberts MLC, the Hon. Taylor Martin MLC, and Shadow Treasurer the Hon. Damien Tudehope, to discuss the importance of a balanced and sustainable scheme that protects workers and supports business certainty. Following growing concern, the Legislative Council referred the Bill to the Public Accountability and Works Committee for further scrutiny. As part of this latest inquiry, NIBA appeared before the Committee represented by CEO Richard

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NIBA / Representation

ASIC Incidental Retail Cover Relief Instrument

Ahead of the scheduled sunsetting of ASIC Corporations (Incidental Retail Cover) Instrument 2022/716 in August 2025, NIBA was approached by ASIC to provide feedback on the instrument’s operation and usefulness. In its response, NIBA advised that the instrument is operating effectively and continues to serve an important and necessary function within the broader legislative framework governing general insurance.

Insurance Brokers Code of Practice Independent Review

NIBA CEO Richard Klipin, Vice-President Rebecca Wilson, and Austbrokers AEI Executive Chairman Tim Wedlock at the Public Accountability and Works Committee.

Over recent months, the Independent Reviewer of the Insurance Brokers Code of Practice has conducted an extensive program of engagement, consulting with 42 stakeholders across the broking profession, government, regulatory, industry and consumer sectors. Three roundtable sessions were held for Code Subscribers, providing brokers of all sizes with a forum to share their experiences, raise concerns, and explore how the Code could better meet the needs of brokers and their clients. The Reviewer also held meetings with regulators, industry representatives, and consumer advocates. These conversations highlighted both the strengths and limitations of the current Code, and identified opportunities to improve clarity, consistency, and outcomes. The Reviewer is now finalising their analysis of the feedback received, including submissions made in response to the Consultation Issues Paper. The Reviewer is expected to provide their report to the NIBA Board shortly.

Klipin, Vice-President Rebecca Wilson, and Austbrokers AEI Executive Chairman Tim Wedlock and called for reforms that strengthen the governance and oversight of the scheme. Following this hearing, the Committee announced it would not immediately return the Bill to the Legislative Council for a vote. Instead, it will continue its inquiry, including holding an additional public hearing in late July. The Committee has invited further written submissions and extended the consultation timeline, reflecting the complexity and importance of the issues at stake. AFCA Rules

by the Australian Financial Complaints Authority (AFCA) to its Rules and Operational Guidelines. The proposed changes aim to improve transparency and accountability within the external dispute resolution framework. NIBA backed reforms relating to Paid Representatives, including requirements to use appropriate communication channels and allowing AFCA to cease dealing with complaints where a Paid Representative is not an AFCA member but should be. NIBA also expressed support for changes that would give AFCA the power to publish the names of Financial Firms that fail to comply with an AFCA Determination stating that doing so would help maintain a level playing field by ensuring that firms that meet their obligations are not disadvantaged by those that do not. AFCA will consider stakeholder feedback before seeking ASIC approval, with any final rule changes expected to take effect by March 2026.

NIBA has lodged a submission supporting key amendments proposed

NIBA .COM.AU / 9

NIBA / Community

2025 State Events - What’s Coming Up?

NSW NEWCASTLE MEMBER UPDATE THURS 14 AUG 2025 Hear from NIBA CEO Richard Klipin on the key issues shaping the insurance broking landscape, followed by a dynamic panel discussion exploring the major challenges and opportunities facing the profession today. QLD THE POWER OF ESSENTIAL SKILLS WED 27 AUG 2025 In today’s competitive insurance landscape, technical expertise is essential—but it’s strong soft skills that set top-performing brokers apart. This session will help brokers boost productivity, lead effectively, and build strong relationships.

SA MASTERING BUSINESS INTERRUPTION THURS 21 AUG 2025

VIC GEELONG INDUSTRIAL INSURANCE THURS 21 AUG 2025

This session will delve into the growing challenges faced by brokers, particularly in relation to emerging risks, exclusions, and the evolving legal landscape around BI insurance.

Explore key challenges and opportunities in industrial insurance and ISR through expert insights and case discussions—designed to help brokers better protect clients in a changing risk landscape.

WA STRATA INSURANCE FORUM WED 27 AUG 2025

Scan the QR code to read more about these upcoming events.

This session explores the latest trends, common coverage gaps, and how brokers can provide proactive solutions to protect strata clients in a changing market.

PARTNER WITH US Want to partner with us to support local events? Scan the QR code to receive tailored partnership opportunities

NIBA’s State Events are a great way to align your brand with the insurance profession and connect with engaged industry professionals across the country.

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NIBA / Community

That’s a Wrap for the 2025 NIBA Mentoring Program!

Across the country, moments of connection, learning and leadership have defined the 2025 NIBA Mentoring Program . Over 10 transformative weeks, nearly 100 professionals took part in a journey designed to spark growth, build confidence, and elevate careers—all guided by the wisdom of experienced mentors and the support of our passionate community. From dynamic webinars and in-depth workshops to peer-to-peer learning and one-on-one mentorship, participants explored the skills that will define the future of our industry. Communication, career planning, leadership, resilience— these weren’t just topics; they became stepping stones to something greater. At the heart of it all was a powerful sense of purpose. Mentees stepped outside their comfort zones, found their voices, and discovered the value of shared experience. Mentors, in turn, gave generously of their time, insights and encouragement—creating safe, supportive spaces for growth and reflection. One of the program’s most memorable moments came during the final session, where mentees shared personal reflections with poise, vulnerability and strength.

These stories of progress—raw, real, and inspiring—reminded us why this program exists: to unlock potential and prepare the next generation to lead with confidence, clarity, and compassion. We extend our deepest thanks to everyone who made this possible— To our mentors , who gave so much more than advice. To our state committees , who championed the program with energy and dedication.

To our program partners , whose generous support helps bring this vision to life.

And to our mentees , who showed up with open minds and brave hearts. Your collective commitment to learning and leadership is shaping a stronger, more inclusive future for the insurance industry. As we look ahead, one thing is clear: this is only the beginning. The momentum is real, the talent is rising, and the future is bright.

NIBA .COM.AU / 11

NIBA / Community

NIBA Expands Regional Program Presence in the ACT revitalised through a special event at the National Press Club.

On a crisp Canberra evening, nearly 100 insurance professionals gathered at the iconic National Press Club for a defining moment in NIBA’s history—the inaugural Canberra Member Update. A new ACT sub-committee has also been formed to strengthen engagement and grow opportunities for the brokers across the country. From the moment the doors opened, the atmosphere was electric. It was more than just an update—it was a celebration of connection, leadership, and the shared commitment

NIBA CEO Richard Klipin opened the evening with a high-level update on the strategic direction of the association, outlining the Board’s current priorities and the broader trends reshaping the insurance landscape. Richard was joined on stage by Leigh Moran, Director at Counsel House, for a compelling fireside chat. With deep insights into government relations and public policy, Leigh unpacked the shifting political landscape, offering an insider’s view on what’s on the government’s agenda and what recent political changes could mean for brokers and their clients. The night continued with a powerhouse panel discussion featuring local industry leaders Helen Bullock, Emily-Rose

Srbinovska, and Karl Truijens. Together with Richard, the panel tackled critical topics including the future of advice, the role of AI, evolving client expectations, and the skills needed to lead through change. What resonated most, though, was the sense of community. This event showcased just how passionate, engaged, and forward-thinking the ACT insurance market has become. To our ACT Committee members, expert speakers, event partners, and everyone who attended—thank you. Your enthusiasm, curiosity and drive for progress are helping shape a stronger, more connected future for insurance in the region.

to shaping the future of insurance in the region.

And this is just the beginning.

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NIBA / Community

NIBA .COM.AU / 13

NIBA / Community

An Exciting Experience Awaits You at the 2025 NIBA Convention We can’t wait for you to experience the exciting program we’ve put together for the 2025 NIBA Convention! Come October, you will immerse yourself in three days of learning, building connections, and growing your skills. Your Keynote Speakers

With 70% spots filled already, don’t miss your chance to be at the flagship event of the broking sector where our community comes together. Save up to $200 with our Early Bird offer. And if you’re booking as a group, you’ll save even more. Scan QR Code to register.

DOM THURBON

JOHN MACLEAN OAM

JASON DISBOROUGH

Jason Disborough, Enterprise Growth Leader (APAC) at Aon and an insurance leader with over three decades of experience in the industry, will deliver an insightful keynote on Tuesday.

Bring your Monday Convention experience to a close with an inspirational Keynote from Australian triathlete and rower John Maclean OAM.

Our sector is being reshaped by global headwinds. Start Monday with Dom Thurbon, Co-founder and Director, AlchemyLabs Australia, to explore how to to embrace an innovative mindset in the face of external disruption.

Arrive Early, Experience More This year’s Convention has more in store for you. For the first time, we are starting early on Sunday 19 October with a full day of fun, networking, and team spirit.

NIBA Golf Tournament Sunday 19th October Practice your swing at RACV Royal Pines Championship Golf Course, proudly supported by Liberty Specialty Markets.

Paint and Sip Sunday 19th October

NIBA Tennis Tournament Sunday 19th October Channel your inner champion at our friendly social tennis tournament, proudly supported by Chubb. All skill levels welcome.

If you prefer a brush than a racquet, unleash your inner artist by exploring your creative side in a relaxed setting.

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NIBA / Professionalism

Apply now for the 2025 NIBA Claims Broker of the Year or the 2025 NIBA Community Excellence Member of the Year awards.

APPLY NOW AT: www.niba.com.au/awards/claims-broker-year-award

APPLY NOW

APPLY NOW AT: www.niba.com.au/awards/community-excellence-member-year-award

APPLY NOW

NIBA .COM.AU / 15

NIBA / Professionalism

Insure Your Future’s School Tour

St. Luke’s Grammar School

Back in May, industry expert Gabriele McDonald visited St Luke's Grammar School for their Careers Day, championing the dynamic and rewarding field of insurance broking. The day gave year 10 students a valuable opportunity to explore career pathways and gain insights from industry experts and professionals. Gabriele spoke about the diverse options available within the industry, noting: "Overall the students were surprised to hear about the vast the skill sets embraced by our industry and how it provides opportunity for not only graduates but also school leavers." It is fantastic to see passionate professionals like Gabriele, educating, advocating for and empowering the next generation to discover the many possibilities within insurance broking.

Knox Grammar School

Our Insure Your Future committee members Laura Hamblin and Nadia Abbassi also attended the 2025 Knox Grammar School Careers Night. It was fantastic to meet so many ambitious and curious students, answer their questions and share the diverse career paths that can be taken in this industry. The energy at the stand was great with plenty of meaningful conversations and real interest from students eager to learn more. Thank you to the ANZIIF 'Careers in Insurance' team for joining us at the stand, and to AEI Executive Chairman Tim Wedlock for facilitating our visit. Together, we're helping to inspire the next generation of brokers.

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NIBA / Professionalism

Communities Left Reeling From 1 in 500 Year Flood Event in the Mid North Coast

Insurance brokers are deeply embedded in the communities they serve. During natural disasters like these, they are on the frontline to support their clients by providing trusted guidance, navigating immediate challenges, assisting with claims, and helping communities begin the road to recovery. Jeremy Thornton, Director at Complete Risk Solutions, shared what the situation on the ground has been like at Taree in the Mid North Coast. “People can’t quite compute what’s happened. The severity of this flood event has totally re-written things,” Jeremy said. “You look back at the 150-year history of this town [Taree], and you can see that there have been floods here in the past. People know that. But this was different and completely unexpected. “There [was] a massive power outage. There [were] major transformers that need to be replaced,” Jeremy added. Wayne Egelton, NIBA’s National Partnerships Manager, was isolated at South West Rocks due to the impact of the floods. NIBA acknowledges the devastating impact of the severe flooding that recently unfolded across the Mid North Coast and Hunter regions of New South Wales and stands in solidarity with affected communities.

“The reality hit home for me when I saw firsthand cows up to their neck in flood water. We are in a comfortable holiday house, but my heart goes out to those who are feeling the full brunt of this weather event and have lost so much,” Wayne concluded.

“The coastal township [South West Rocks] we were staying at became totally isolated very quickly. All roads were flooded. By Wednesday last week, there was no fresh food available in the town; no bread, milk, fresh fruit and vegetables, no garbage collections, and most shops and cafes in town closed as they had no basic supplies that make everyday life work,” Wayne elaborated.

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NIBA / Professionalism

8 Signs to Spot a Good Broker

WILL LAUNDY Director, Pillar Brokerage

Will Laundy, Director, Pillar Brokerage, and the 2024 NIBA SA/NT Broker of the Year shares 8 key attributes of a good broker.

The broker will build tripartite relationships For complex insurance placements, you should be able to engage your key insurance partners with the assistance of your broker. This allows you to have direct access to the insurer (and vice versa), to help share information and build trust. It also helps in the event of a claim, as the business operations will be clear to the insurer. 5

They’ll take a long-term approach to your insurance program By looking beyond the usual 12-month cycle, brokers can connect you with suitable insurance companies who have the ability to accommodate your changing needs. This means the broker should understand your medium to long-term business plans in order to select appropriate and stable insurance partners.

They’ll take a holistic approach to your risk management A good broker should set out key dates in the annual renewal cycle to identify when tasks and deliverables are required and who is responsible for them. This can include the type of information that needs to be collected; who is involved in collecting it; when this is required by; when insurer negotiations are to take place; when you’ll receive feedback on your renewal program; and the frequency of ongoing service you’d like to receive from your broker.

They’ll understand your industry A good broker will be familiar with your industry and understand any intricacies that go with it. They will ideally have clients similar to your business and have dealt with similar insurance placements previously.

They’ll review your client contracts As a business owner, you may unknowingly be in breach of your insurance policy by signing contracts with your clients, customers or partners. A good broker will review insurance and indemnity clauses in your business’ contracts to ensure terms and conditions aren’t overly onerous and negatively impact your insurance policies. It is the broker's responsibility to ensure this does not occur, or if it does, the potential impacts are known to inform your decision making.

They’ll connect you with key service providers

Following on from item six above, your broker should have a network of service providers to assist you should the need arise. This includes loss adjusters, building contractors, forensic accountants, cyber security specialists, lawyers, security companies, life insurance brokers / financial planners, risk consulting, HR professionals, quantity surveyors, and valuers, among others. They’ll share information with you Brokers should share information that is relevant to your business and its exposures. Examples could be a recent judgement affecting policy interpretation or trends regarding cyber fraud and how to better secure your network. 8

You’ll receive a servicing plan A good broker should set out key dates in the annual renewal cycle to identify when tasks and deliverables are required and who is responsible for them. This can include the type of information that needs to be collected; who is involved in collecting it; when this is required by; when insurer negotiations are to take place; when you’ll receive feedback on your renewal program; and the frequency of ongoing service you’d like to receive from your broker.

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SPOTLIGHT / Meet the state finalists of the 2025 Young Broker of the Year Awards

Meet the state finalists of the 2025 Young Broker of the Year Awards

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The Young Broker of the Year awards are proudly partnered by Vero

Curiosity, Care, Connection At a time when clients want clarity and confidence more than ever, the 2025 Young Broker of the Year finalists are answering the call. Their journeys show that while technology and compliance continue to evolve, the heart of broking remains a deeply human profession.

INTERVIEWS BY VIRAT NEHRU

NIBA .COM.AU / 21

SPOTLIGHT / Meet the state finalists of the 2025 Young Broker of the Year Awards

NSW/ACT Finalist

BAILEY IVES, NETWORK INSURANCE GROUP

CLAIRE FINCH, AON

How did you get started in the insurance broking profession? Insurance was in my blood. I was raised in a family of insurance professionals. Given my family’s involvement in the industry, I quickly took to the calling of a career in broking. Working across various client industries gave me an early appreciation for the role brokers play in protecting clients. After about 5 years in the UK market, I moved to Australia, driven by a desire to broaden my horizons and grow as a leader. I’ve since deepened my involvement in the industry within the Australian market working at a boutique brokerage at first and moving across to a mid-tier and now large brokerage. My desire to succeed is driven by my passion for helping clients navigate risk with confidence. I was drawn to insurance due to family ties but stay for the daily challenges and long-term positive impact I can achieve for clients. What is the most important lesson you have learnt in your career so far? Nearly all issues have a solution; you just need to be methodical and solutions- focused. As a leader of a team of brokers, when a team member is facing challenges with a client, the key to success is to give the broker a framework to assess the issues, gather the information, and manage relationships and issues at the same time. The key message I frequently remind myself of is that I don’t have all the answers to all issues. However, with a positive outlook, critical mind, and some degree of empathy, I have been able to build a system which helps myself, my team members and my clients overcome challenging issues. By taking this approach, I can communicate effectively, and build trust amongst peers, team members and clients alike.

What are some of the attributes essential to be a good broker? A good broker listens more than they speak, brings calm to the complexity and always puts the client’s needs at the centre of focus. As a broker, you need to be strategic, responsive, and commercially aware. That said, the classic commercial skills are not the whole picture and you also need soft skills such as empathy, adaptivity and the ability to build lasting relationships. Technical knowledge matters, but trust and follow- through are what set a good broker apart from the field. What does becoming a finalist of the 2025 Young Broker of the Year mean to you? I am deeply honoured to be shortlisted as a finalist. Being a finalist is a reflection of the support I’ve had from clients, mentors, and my team. I’m incredibly grateful to be recognized alongside other talented industry peers. For me, it’s a reminder of why I show up every day: to raise the standard, challenge the norm, and make this industry a more innovative and inclusive place for the next generation of brokers. I hope my journey within the insurance broking profession has a positive influence on my peers and is an example to the next generation of brokers that this industry can be incredibly fulfilling when done with passion and purpose.

How did you get started in the insurance broking profession? My journey into insurance broking began with early exposure to the industry. My father worked as an Underwriter throughout his career, so insurance was always part of my life. Watching the professional opportunities offered to him sparked my interest from a young age. After completing my school studies, I applied for a broking role and was shortly afterwards fortunate enough to be mentored by very passionate & experienced professionals. Their support and guidance helped shape my understanding of the industry and ignited a strong passion for building a successful career in insurance broking. What is the most important lesson you have learnt in your career so far? Throughout my career, I’ve learned many valuable lessons that have shaped the broker I am today. One of the most important is the power of asking the right question and taking the time to truly understand a client’s business, their needs, and goals is essential to providing meaningful solutions. I’ve also learned that honesty and transparency are non- negotiable. Clients place a great deal of trust in us, and it’s our responsibility to always act in their best interest. Building strong relationships has been another key lesson, insurance is not just about policies, it’s also about people. Communication plays a vital role in this and being able to clearly explain complex concepts in a way clients can understand makes a big difference. What are some of the attributes essential to be a good broker? To be a great broker, several key attributes are essential. Honesty and transparency form the foundation of strong client relationships, trust is everything in our profession. Taking

“A good broker listens more than they speak, brings calm to the complexity and always puts the client’s needs at the centre of focus"

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The Young Broker of the Year awards are proudly partnered by Vero

NSW/ACT Finalist

the time to truly understand clients, their businesses, and how they operate allows us to provide tailored advice and solutions that genuinely meet their needs. Effective communication is also crucial, much of the language used in the insurance industry can be complex and overwhelming for those outside of it, so I make it a priority to simplify and clearly explain policies, terms, and coverage. By translating industry jargon into clear, understandable information, I ensure my clients feel informed and confident in the decisions they make. Ultimately, being approachable, dependable, and genuinely invested in client outcomes are the qualities that turn a good broker into a truly trusted advisor. What does becoming a finalist of the 2025 Young Broker of the Year mean to you? I’m incredibly proud to have been nominated for this award. Being named a finalist for the 2025 Young Broker of the Year is an achievement I’ve long aspired to in my career. This industry is filled with many talented and dedicated professionals, so to be recognised alongside them is truly an honour. It reflects the hard work, passion, and commitment I’ve put into delivering high- quality service to clients and continuously developing as a broker. Beyond personal recognition, this moment represents an opportunity to inspire other young professionals to explore the rewarding path insurance broking can offer. I’m passionate about encouraging the next generation to enter this dynamic industry and contribute to the high standards of client service we strive for. This award motivates me even more to grow, lead, and give back to the profession that has given me so much. "Ultimately, being approachable, dependable, and genuinely invested in client outcomes are the qualities that turn a good broker into a truly trusted advisor.”

DEREK TURNER, AON

How did you get started in the insurance broking profession? I fell into the profession somewhat by chance after a suggestion from a family friend who was a broker. Straight away, I saw my skills were well suited for the role, but it wasn’t until my second year that I recognised a dynamic and ever-evolving world of risk and service that not only challenged my intellectual curiosity but also provided the flexibility to shape my career in a meaningful way. I’ve always been driven by a strong duty to serve others and a belief that careers should be built with longevity and purpose rather than changed at the first sign of difficulty. This mindset led me to foster a deep passion for professional development and personal growth. This gave me the ability to shape my career around this passion for service, mentoring and growth, and has motivated me to maintain a long and meaningful career in insurance. What is the most important lesson you have learnt in your career so far? I don’t believe there’s one golden lesson because they all work together. Firstly, find the right tools to manage pressure, expectations and burnout. Everyone has a different balance between pressures and expectations; you need to find strategies on how to persevere through hard situations in a way that gives you sustainable longevity, without diminishing your impact. Secondly, don’t jump straight to solution mode. It's great to solve a problem but take the time to explore your client's risk profile with them. Find the most appropriate solution to their entire operation and understand where the gaps can be managed. Finally, show your value. The profession is built on connections and the time sacrificed with others can develop long-lasting relationships. Combine that with delivered results and you turn into a trusted, reliable source and connection that people want to work with.

What are some of the attributes essential to be a good broker? Our clients expect professional advice and service. To deliver that we need a strong sense of duty to our clients and our results. That comes in many forms. Being responsive to their concerns, whether simple or complex, and acknowledging their contact with you immediately puts them at ease and fills them with confidence that they are being tended to. Problem-solving skills show conviction in your work. It's fantastic to be responsive but you need tenacity and pride in delivering appropriate solutions, showing the leg work, so they are confident with the result. Finally, I believe you need patience and a passion to educate. Insurance is not everyone’s go-to for relaxation reading and you need to invest the time to educate your clients on what they don’t know. “Our clients expect professional advice and service. To deliver that we need a strong sense of duty to our clients and our results.” What does becoming a finalist of the 2025 Young Broker of the Year mean to you? It’s not just me; it’s such deserving recognition for my team as well. I’m fortunate enough to travel across the country, educating the NFP sector and creating connections in the insurance profession and community sector. That isn’t possible without the support from my team, and I’d be so proud to win this for them because, in a way, it validates the way we are servicing our clients and communities. I shouldn’t deserve to be a finalist if I wasn’t already doing the right work. I hope that I can continue to grow and develop personally and continue to mentor young brokers so they too can find growth and longevity in insurance and meaningful impact in their communities.

NIBA .COM.AU / 23

SPOTLIGHT / Meet the state finalists of the 2025 Young Broker of the Year Awards

VIC/TAS Finalist

What are some of the attributes essential to be a good broker? Transparency, empathy, and willingness to constantly learn and think outside the box are my top-rated attributes to being a good insurance broker. Transparency and empathy are key to building great relationships, not just with your clients but with your underwriters, claims handlers/loss adjusters and even other insurance brokers. Insurance broking is a people business so good relationships are a must, sometimes it’s not what you know but who you know. You also have to be constantly open to learning and thinking outside the box. I have worked in insurance for 5 years now and I still get a call at least once a week when a new client is doing something I have never heard of before. So, I go and research their profession and break down the risk as much as possible to open every option there is to cover. What does becoming a finalist of the 2025 Young Broker of the Year mean to you? Becoming a finalist has meant a lot to me. I am a very quiet, shy, introverted person (with really big ideas that I struggle to share or action to my frustration), which has made me feel that my journey to becoming a Director at my brokerage has been really hard work. The fact that I have even been able to get to this stage of the Young Broker of the Year award and be considered alongside the other nominees is just unbelievable. It has helped me sit back and appreciate the hard work I have put in. I have always found it hard to accept compliments, and when people tell me I am doing a great job. This process has given me an immense sense of pride in myself which I want to share with my employees to inspire them and show them that anyone can achieve anything. “It is so important to continuously challenge your knowledge and always give others your full attention when they are explaining things to you because you never stop learning as an insurance broker.”

ALEX PIZZOL, BJS INSURANCE BROKERS

JESSICA CUDIA, SIMPLEX INSURANCE SOLUTIONS

How did you get started in the insurance broking profession? I originally just wanted to get out of hospitality and retail. I wanted a Monday to Friday, 9-5 job to enjoy weekends with my family. I was impressed with the fact that Simplex Insurance was founded by a woman and at the time, had 3 female directors which I thought was awesome for a decently male-dominated industry! I didn’t know anything about insurance and started in reception. I have always taken every opportunity available to me, so I found myself completing my Tier 2 within 6 months and then moved into an assistant broker role afterwards. I enjoyed learning all the aspects of insurance and the fact that no two quotes or clients are the same, which gives a good amount of diversity and ensures no two days are the same, which I love. What is the most important lesson you have learnt in your career so far? I always like to be 150% prepared. I do all the homework I can and know what I’m talking about inside and out. The most important thing I have learnt so far is that you will never know everything as an insurance broker. There are too many types of insurance and too many different coverage options; there are exclusions, variations and conditions that are constantly changing. Compliance is never ending and what is and isn’t a risk for each occupation changes with technology and generations. It is so important to continuously challenge your knowledge and always give others your full attention when they are explaining things to you because you never stop learning as an insurance broker. Being stationary as an insurance broker is a professional indemnity claim waiting to happen!

How did you get started in the insurance broking profession? I really “fell” into insurance broking out of necessity. After growing up in the area, I moved to Melbourne at the age of 19 to pursue my education and try to find my place in the world. I spent close to 7 years in Melbourne before realising that I wanted to be back in the country, close to family and the beach, so I began looking for work opportunities in the area and came across the advertisement for BJS. Being a small town, I recognised Adam’s name on the listing and figured I would give it a go, having absolutely no idea what an insurance broker did. Truth be told I’d planned on it just being a temporary job that I could use to move back to the country, while I figured out what I wanted to do next, but here we are 8+ years later and I can’t imagine doing anything else. What is the most important lesson you have learnt in your career so far? The biggest lesson I’ve learned so far in my journey as an insurance broker is that there is almost always a solution to a problem, you just need to have the patience to find it. Whether it’s in the world of insurance or not, if you take your time to analyse an issue from a few different angles, there’s a strong chance you’ll come up with a way to tackle it. It’s often our first instinct to throw our hands in the air and dismiss something as being too hard, but broking has taught me that it’s usually just a matter of changing your perspective and taking a simple approach. You never know what a client is going to throw at you, from peculiar coverage questions to innovative business ideas and everything in between, so we’re constantly trying to solve problems and come up with solutions. What are some of the attributes essential to be a good broker? Good communication skills, having the client’s best interests front of mind at all times and being able to manage your time

24 / INSURANCE ADVISER JUNE/JULY 2025

The Young Broker of the Year awards are proudly partnered by Vero

VIC/TAS Finalist

JAMES STILL, STILL INSURED

How did you get started in the insurance broking profession?

to ask the right questions, learn every aspect of their business, and stay on top of emerging risks. I’ve found strong communication is also essential when explaining complex terms in everyday language and setting clear expectations. Integrity is non-negotiable, clients must know you’ll always act in their best interests, even when it’s not the easiest path, and you’ve always got their back. Finally, adaptability matters. Over my 12 years in this industry, I’ve seen and experienced countless and constant changes within the insurance landscape. The best brokers embrace lifelong learning and look for smarter ways to deliver value. What does becoming a finalist of the 2025 Young Broker of the Year mean to you? This nomination is a milestone that honours not just my effort, but the incredible support of my family, team and clients. It feels like a validation of the personal service model I’ve built. One where every client is known by name, where we know the faces of every client within our business, and where every need is met with genuine care. It also reminds me of the legacy I carry forward from my Dad’s agency and inspires me to keep pushing for innovation, community engagement and professional excellence. Being a finalist isn’t a finish line, it’s motivation to keep learning, keep serving and keep making a real difference in people’s lives. “Over my 12 years in this industry, I’ve seen and experienced countless and constant changes within the insurance landscape. The best brokers embrace lifelong learning and look for smarter ways to deliver value.”

are the three things that I feel are integral to being a good broker. I think of these three attributes as sort of the “Venn diagram of good broking”, where being strong in all three of these areas can set you apart from the competition. For instance, always having the client’s best interest in mind and managing your time well can lead to some really good results, however, if you can’t communicate effectively and promptly with the client then it can all go to waste. The same applies if you have the client’s best interest in mind and can communicate well with them, but then can’t manage your time well enough to successfully get an outcome for them, you’re back at square one. What does becoming a finalist of the 2025 Young Broker of the Year mean to you? I can’t believe I’ve made it as a finalist, so to just be in the conversation is amazing for me. As mentioned previously, I found myself in the industry by chance and never would have imagined I’d be up for such a special award. Having seen my colleague Adam take out the Young Broker of the Year award at the national level a few years ago and just how much he’s gotten out of the whole experience; I can’t help but feel extremely privileged. This will be a great opportunity to build on my network and develop stronger connections with not only insurers and other providers but also my peers within the broking space, something which up until recently I hadn’t considered. "The biggest lesson I’ve learned so far in my journey as an insurance broker is that there is almost always a solution to a problem, you just need to have the patience to find it.”

I was studying veterinary when my Dad was involved in a car accident in 2014. Mum asked me to defer my degree and come home to help wind up the family insurance agency. In my first few weeks, I met insurer partners, Business Development Managers, and clients. I realised that a people- focused career suited me far more than working with animals. I threw myself into learning the industry, and building a small portfolio alongside Dad, and soon found that solving clients’ problems and building genuine relationships was what excited me most. 12 years on, I purchased Dad’s business, started my insurance brokerage 'Still Insured', and now lead a team whose drive matches my passion for advocacy, service, personal connection and client- first focused service. What is the most important lesson you have learnt in your career so far? I’ve learned that trust is earned through consistency and authenticity. Clients come to us during stressful times, whether it’s lodging a claim after a loss or navigating complex risks and they need to know we’ll guide them without surprises. That means communicating with clarity, owning mistakes, and following through on every promise. I’ve seen firsthand that people remember how you made them feel more than the technical details of their cover. By combining deep technical knowledge with genuine care, I’ve built relationships that have lasted decades. That lesson has shaped every interaction I have, and it’s the reason I wake up excited to help people feel secure and understood. What are some of the attributes essential to be a good broker? Being a great broker starts with empathy. Truly understanding what keeps a client awake at night and caring enough to solve it. Curiosity follows, as you need

NIBA .COM.AU / 25

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