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UNIVERSITY PARTNERSHIPS PROGRAMME
Purpose of the job
Deliver the highest standards of service to enhance the student experience, by providing services, to defined contractual standards, through directly employed and sub contracted teams, to the partner University and stakeholders. In addition the post holder is responsible for supporting the UPP Group strategy to deliver 45,000 rooms by 2022.
Dimensions of the job
The Residences Director (RD) reports to the Regional Director for the Central Region and is responsible for 165 staff delivering hard, soft and security services to the 3 SPV’s at Nottingham Trent University, where there are 4,402 rooms. The RD is responsible for managing annual budgets of £24 million (rent), £1.2 million (utilities) and £4 million (staff and site operating costs) and delivers revenue targets set by the business for summer vacation and third party income. The RD manages liaison and performance monitoring between the University and UPP and ensures Health, Safety, Environmental & Quality compliance, and plans and delivers the annual PPM and lifecycle programmes within defined timescales and budget.
Principle Duties and Responsibilities
Service Delivery
• Responsible for delivery of all contractual and statutory obligations in a timely, cost effective and efficient manner • Monitor service delivery functions to ensure excellence in the student experience as well as being commercially effective, compliant with the underlease, facilities management contract and service level agreement • Monitor the quality of service delivery ensuring that the Service Level Agreements are met and high levels of customer satisfaction are delivered
• Identify and manage the operations in line with the Company’s risk management process
• Monitor the quality and cost effectiveness of suppliers and services for the site
• Carry out condition surveys and develop and manage a lifecycle plan
• Plan and deliver the annual PPM programme within the defined timescale and budget
• In conjunction with the projects and lifecycle teams, develop our product both in respect of physical developments and service delivery
• Lead on projects, eg mobilisation of new business
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