Overseen by JLL, Regent Street Management Direct (RSMD) hold responsibility for delivering on all aspects of property and facilities management and day-to-day interactions with occupiers on Regent Street. The RSMD team work closely with The Crown Estate who manage Regent Street on behalf of the Regent Street Partnership, to help achieve the Regent Street Vision investment programme. Over the past 15 years the Crown Estate has invested heavily in the Regent Street portfolio, redeveloping buildings behind the famous façade and creating commercial office space to provide the West End with ever improving business accommodation. This vast regeneration has seen Regent Street transformed into one of the world’s most popular shopping, leisure and business destinations, which counts a wide range of successful global retailers, restaurateurs and businesses amongst its tenants. JLL’S SINGLE PURPOSE IS TO DELIVER A SERVICE TO THE CROWN ESTATE’S CUSTOMERS (TENANTS) THAT IS SECOND TO NONE. Through Regent Street Management Direct JLL: • Puts the customer experience and service at the forefront of all that it does • Understands the needs of the organisations who occupy the space, appreciating the differences in sector and business type • Creates an environment where tenants are seen as customers and are invaluable • Takes a hands on problem solving approach to working with The Crown Estate
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