Frontwave Briefing | Second Quarter 2020

This is Frontwave Credit Union's Member Newsletter for Second Quarter 2020

Briefing Frontwave Credit Union Member Newsletter | Second Quarter 2020

when you stay disciplined and keep adding to it little by little as your income grows. One of the cornerstones of saving money is understanding the time value of money. Time is your best friend! The earlier you start and the longer you practice saving – the bigger your stash will be. The same goes for retirement and investing! If you’re eligible for the Military Blended Retirement (MBR) system or your employer offers a retirement plan such as a 401K, you should aim to save 10-15% of your income. If you can’t afford to save that right now, that’s ok. Saving even 1% is better than nothing. MBR and most employers have a 401K match, so you should (at a minimum) be putting enough into the plan to maximize the employer match. If you don’t, you’re literally throwing money away – and that’s not a good thing! To encourage and support a habit of regular savings, each year, Frontwave participates in the America and Military Saves programs by offering special 12-month Saver Certificates at rates that are well above market. Members can deposit up to $500 into their Saver Certificate each month for one year and watch their savings rack up with our special, extra high dividend rate. In the first few weeks the special Saver Certificates were available this year, over 2,400 Members joined in and have already saved over $1.2 Million. The promotion runs through April 30, 2020, so there’s still time to get in on the action! Our Frontwave Dream Makers are rising to the challenge! We are committed to fighting for our Members and helping you achieve your financial goals. We understand that these are uncertain times, and realize that the coronavirus may impact the financial health of some of our Members. If you’re impacted, we’ve got ways to help. We have a lot of great information in this edition of our Frontwave Briefing to help you navigate these uncertain times. We want you to know that we are here to help you with a number of

Financial Assistance Programs including skip payments, loan extensions, mortgage forbearance, financial assistance loans and more. Most of our branches and our Member Solutions Center remain open. Please keep an eye on our website for ongoing updates as we navigate these times. We encourage everyone to access your account using online banking and our mobile app for your everyday needs. Please know that our dedicated Frontwave Dream Makers are working incredibly hard to be available to you as quickly as possible. I look forward to the day, when this crisis has passed, that we can pause and reflect on the differences we have made in our Members’ lives and relish that “delicious fatigue” earned through long, hard work to do the right things – together. As always, thank you for your Membership. Online banking and our mobile app are the easiest ways to access your account, check balances, deposit money, transfer funds and pay bills without the need for cash – or a visit to the branch. You have 24/7 access to: •View and manage all transactions, balances, and other important account details. •Deposit checks using mobile and remote deposit. •Use Bill Pay to pay off credit cards, loans, utilities, bills, and even set up recurring payments. •Move funds easily between accounts. Login today at, and download our Mobile App from the App Store and Google Play™. Have you used our digital banking tools lately?

Bill Birnie, President/CEO Notes from the CE0 As I write this, heightened warnings of coronavirus (COVID-19) are leading to reports of shortages on toilet paper, bottled water, cleaning supplies and other household staples. Why? Because people are preparing. And, while fighting over TP seems a bit extreme, you have to admit, being prepared is a good thing. What we do is absolutely critical to the well-being of YOU – our Members and your families. You entrust us to keep your money safe and available. You look to us to care for your families, meet your needs, and pursue your dreams. This is our “WHY” – our purpose! That’s our philosophy. And when it comes to saving, we want our members to make a commitment to it and prepare. Times like these remind us of the need for emergency savings. The general rule of thumb is to have 3-6 months of living expenses saved in an easily accessible account. We want to help you get there. Feel like you don’t have any extra to save? You do! Start small... Even if it’s only $10 a paycheck. You’d be surprised how your savings can grow



Second Quarter 2020

Frontwave is committed to fight for our Members and help you achieve your financial goals. As the country faces a national emergency due to coronavirus (COVID-19), we want you to know we are here to help you navigate through these uncertain times. Leading the Financial Fight for Our Members As a critical provider of financial services, we take seriously our responsibility to remain open during this crisis to provide the financial tools, resources, and account access our Members need during this time. For the health and safety of our Members and our employees, we encourage everyone to access your account using our online banking and mobile banking app to check balances, deposit money, pay bills, transfer funds, and more. For real-time updates on our branch operations, visit wecare. We also realize that the coronavirus outbreak may impact the financial health of some of our Members. To help ease the burden, we’re offering the following financial assistance programs: Mortgage Forbearance If you have a mortgage loan and you are impacted by the coronavirus, you

may be eligible for up to a 90-day loan forbearance. Click here to learn more about the forbearance process and to access the Loan Solution Center website from our mortgage servicer, Dovenmuehle Mortgage, Inc. (DMI). If you have never applied for a forbearance, you’ll need to register the first time you login. You’ll need to provide your social security number and loan number (found on your mortgage statement). Please note: your mortgage will be listed under “Pacific Marine Credit Union.” Once registered, you’ll be able to manage your forbearance request online. You may also contact DMI via email at or by calling 855.527.8373. Due to current volume, email and phone inquiries will receive confirmation within 5-15 business days. Skip-A-Pay If you are impacted by the coronavirus you can skip a payment on your

*Loans, Extensions and Skip-A-Pay requests are subject to approval. Finance charges will continue to accrue during payment deferment and loan extensions. Estimated monthly payment of $43.72 on $1,000 at a rate of 3.99% APR for 24 months. Offers subject to change without notice. Restrictions may apply. We have lowered rates on all new and used vehicle loan applications across all credit tiers with deferred payments for up to 90 days. If you have an auto financed at another financial institution you may be eligible for $250. Click here for details. To learn more about these programs or if you have other questions, feel free to reach out to our Member Solution Center at 800.736.4500 (local/ international at 760.631.8700). qualified auto, solar, secured, signature, HELOC or fixed second loan up to two non-consecutive months during this national emergency. If your loan qualifies for Skip-A-Pay, we will waive the $45 skip fee. To see if your loan qualifies, click here to submit your claim securely. Loan Extensions If you are impacted by the coronavirus, you may be eligible for up to a 90-day Our Financial Assistance Loan is a way to help you take care of your responsibilities and those you love with rates as low as 3.99% APR.* •Loan amounts up to $5,000 •Loan terms up to 24 months •First loan payment deferred for up to 90 days Auto Loans loan extension with no fees.* Financial Assistance Loans

Call for a free counseling session at 877.337.3399 or visit



Second Quarter 2020

You Spoke, We Listened! We’re always working to improve our processes, products and services to better serve our Members. That’s true whether you come into a branch, give us a call, or use our online and mobile banking services. Over the past few months, our digital banking team has been hard at work responding to your feedback about improving the online and mobile banking experience. Thanks to you, we learned about and were then able to fix some bugs related to login authentication and shared access. We also heard your requests to be able to see your account number through online banking, and to make balance transfers to your Frontwave Visa® credit card online. So, we made it happen. We’re working on other enhancements, too, such as being able to change your address online. Stay tuned for updates. Got any other feedback for us? We want to hear it! The next time you visit a branch, call our Member Solution Center or complete an online transaction, you may get a survey asking how we did. That’s the time to tell us what you think. You can also leave us a review anytime on Yelp or Google Reviews. Thanks for your membership!

How You Can Help Protect Yourself Scam Alert!

Scammers, con artists, phishers and hackers – they may use different tools, but one thing they all have in common is taking advantage of people’s trust for their own personal gain. Recently, there’s been an uptick in predators looking to profit off fears surrounding the coronavirus. As always, we would like to remind you that Frontwave will never email, call, or text our members and ask for personal information such as online banking credentials, your card number, CVV or social security number. We will also never send you a text or email with a code you need to verify. If you are unsure about whether an email, phone call or text message is actually from Frontwave, please call us at 800.736.4500. Here are some other common coronavirus scams to be aware of and tips for protecting yourself: Scam: Sellers offering products or vaccines to treat or prevent COVID-19. How to Protect Yourself: Ignore these offers. According to the Federal Trade Commission (FTC) and Food and Drug Administration (FDA), there are no teas, essential oils, pills, potions, lotions, lozenges, vaccines or other prescription or over-the-counter products available to treat or cure COVID-19 — online or in stores. Scam: Sellers claiming to have in- demand products such as hand sanitizer,

cleaning supplies, and medical supplies, when in fact they don’t. How to Protect Yourself: Research the seller online. Search for the person or company’s name, phone number and email address, plus words like “review,” “complaint” or “scam.” If anything seems off, don’t buy the product. If it seems to check out, pay by credit card and keep a record of your transaction to be safe. Scam: Fake charities asking for donations related to COVID-19. How to Protect Yourself: Do your homework. Research charities online. Don’t let anyone rush you into making a donation. If someone wants donations in cash, by gift card or by wiring money, don’t do it. These are tricks scammers use. Scam: Phishing emails or texts that ask you to share personal valuable information or click on a link to get coronavirus information. How to Protect Yourself: Don’t respond to emails or texts, or click on links from sources you don’t know. Watch for typos and spelling errors – these are often a sign of a phishing scam. Also take care to protect your computer and your cell phone by keeping your software up to date and using security software. Protect your accounts by using multi-factor authentication, and your data safe by backing it up. Learn more at

From Coast to Coast – We’ve Got You Covered

When online banking won’t do and your usual branch or ATM is too far away, remember Frontwave Members have access to more than 5,600 CO-OP Credit Union “Shared” branches within the U.S. and nearly 30,000 surcharge- free ATMs worldwide. To find a nearby location, call 888.748.3266 or visit



Second Quarter 2020

Map out your financial future

Start saving on your insurance today

Frontwave Investment Services* is offered to our members as a way to help you map out your financial future. Our Advisors, Kathy Chesney and Leslie Myers, will work with you to determine your comfort level and financial goals to create an investment timeline that will meet your needs. Regardless of where you are in life, the end result will be a strategy designed to protect, build and use your assets in the most advantageous way.

Some of the services provided by Frontwave Investment Services include: •Retirement planning •General investment management •Long-term care insurance •401(k) planning •Education funding •Portfolio management To learn more or to schedule a free, no-obligation appointment, visit Frontwave Investment Services online or call 760.439.6960.

Our insurance partners can help you protect what you’ve worked hard for. They can help you get the best policy for you at the best price. Choose from: •Auto & motorcycle insurance •Home & renters insurance •Term life insurance •Pet insurance •Identity theft insurance •Wedding and event insurance Visit to learn how to get your free, no-obligation quote.

Annual Report Our Board of Director’s 2019 Annual Report is now available. The report offers a summary of our 2019 financials, as

Kathy Chesney Serving: RDO, Fire Mountain, Camp Pendleton, MCRD, SOI, and Pacific Plaza

Leslie Myers Serving: Temecula Parkway, Temecula Winchester, Wildomar, Escondido, San Marcos, 29 Palms, Yucca, Barstow

well as insights from the Chairman of the Board and the Treasurer. Click here to view it online, or ask for a copy at your local branch .

*Frontwave Investment Services Advisors are registered representatives of CUNA Brokerage Services, Inc. Representatives are registered, securities sold, advisory services offered through CUNA Brokerage Services, Inc. (CBSI), member FINRA/SIPC, a registered broker/dealer and investment advisor, which is not an affiliate of the credit union. CBSI is under contract with the financial institution to make securities available to members. Not NCUA/NCUSIF/FDIC insured, May Lose Value, No Financial Institution Guarantee. Not a deposit of any financial institution.

UPCOMING HOLIDAYS Frontwave will be closed in observance of the following holidays this quarter: New Year’s Day Wednesday, January 1 Martin Luther King Jr. Day Monday, January 20 President’s Day Monday, February 17 Express Line, Online Banking, Mobile Banking, and ATM service Frontwave will be closed in observance of the following holiday t i rt r: Memorial Day Monday, May 25 Express Line, Online Banking, Mobile Banking, and ATM service will be available as usual.

CONTACT US Express Line 800.829.7676 Member Solution Center 760.631.8700 or 800.736.4500 Mon-Fri: 7am – 6pm, Sat: 9am – 4pm Autoland 800.234.6999 Enterprise Car Sales 800.CAR.SALES GreenPath Financial Wellness 877.337.3399 Frontwave Investment Services 760.439.6960 Frontwave Insurance Services, LLC 844.788.0820 Express Line 8 0.829.7676 Member Solution Center 760.631.87 0 or 8 0.736.45 0 Mon-Fri: 7am – 6pm, Sat: 9am – 4pm Autoland 8 0.234.6 9 Enterprise Car Sales 8 0.CAR.SALES Gr enPath Financial Wellness 8 7. 37. 3 9 Frontwave Investment Services 760.439.6960 Frontwave Insurance Services, LC 8 4.7 8.0820

STATISTICAL REPORT As of November 30, 2019 Members: 91,614 Assets: $890,891,398 Total Shares: $757,133,421 Loans Outstanding: $603,949,171 As of March 31, 2020 Members: 109,294 Assets: $920,332,892 Total Shares: $792,471,328 Loans Outstanding: $619,739,092

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