Frontwave Briefing | Second Quarter 2020


Second Quarter 2020

Frontwave is committed to fight for our Members and help you achieve your financial goals. As the country faces a national emergency due to coronavirus (COVID-19), we want you to know we are here to help you navigate through these uncertain times. Leading the Financial Fight for Our Members As a critical provider of financial services, we take seriously our responsibility to remain open during this crisis to provide the financial tools, resources, and account access our Members need during this time. For the health and safety of our Members and our employees, we encourage everyone to access your account using our online banking and mobile banking app to check balances, deposit money, pay bills, transfer funds, and more. For real-time updates on our branch operations, visit wecare. We also realize that the coronavirus outbreak may impact the financial health of some of our Members. To help ease the burden, we’re offering the following financial assistance programs: Mortgage Forbearance If you have a mortgage loan and you are impacted by the coronavirus, you

may be eligible for up to a 90-day loan forbearance. Click here to learn more about the forbearance process and to access the Loan Solution Center website from our mortgage servicer, Dovenmuehle Mortgage, Inc. (DMI). If you have never applied for a forbearance, you’ll need to register the first time you login. You’ll need to provide your social security number and loan number (found on your mortgage statement). Please note: your mortgage will be listed under “Pacific Marine Credit Union.” Once registered, you’ll be able to manage your forbearance request online. You may also contact DMI via email at or by calling 855.527.8373. Due to current volume, email and phone inquiries will receive confirmation within 5-15 business days. Skip-A-Pay If you are impacted by the coronavirus you can skip a payment on your

*Loans, Extensions and Skip-A-Pay requests are subject to approval. Finance charges will continue to accrue during payment deferment and loan extensions. Estimated monthly payment of $43.72 on $1,000 at a rate of 3.99% APR for 24 months. Offers subject to change without notice. Restrictions may apply. We have lowered rates on all new and used vehicle loan applications across all credit tiers with deferred payments for up to 90 days. If you have an auto financed at another financial institution you may be eligible for $250. Click here for details. To learn more about these programs or if you have other questions, feel free to reach out to our Member Solution Center at 800.736.4500 (local/ international at 760.631.8700). qualified auto, solar, secured, signature, HELOC or fixed second loan up to two non-consecutive months during this national emergency. If your loan qualifies for Skip-A-Pay, we will waive the $45 skip fee. To see if your loan qualifies, click here to submit your claim securely. Loan Extensions If you are impacted by the coronavirus, you may be eligible for up to a 90-day Our Financial Assistance Loan is a way to help you take care of your responsibilities and those you love with rates as low as 3.99% APR.* •Loan amounts up to $5,000 •Loan terms up to 24 months •First loan payment deferred for up to 90 days Auto Loans loan extension with no fees.* Financial Assistance Loans

Call for a free counseling session at 877.337.3399 or visit


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